Role overview

Qualifications

Fluent in French and English
Experience in customer support
Strong communication skills
Ability to work remotely

Responsibilities

Handle incoming requests from partners and users regarding bookings, fraud, and technical issues
Collaborate with tech, product, retail, and finance teams for issue resolution
Drive process improvements and advocate for feature enhancements

Key facts

Remote from: Germany
Full time
Customer Support
French, English

Hard skills

Business-To-Consumer (B2C) Marketing Operational Efficiency

Other skills

Collaboration
Communication
Problem Solving

About the company

Distribusion Technologies

API & Integration Platforms (iPaaS)

We make ground transportation accessible. Distribusion is the technology platform providing access to ground transportation worldwide, enabling a better travel experience from search to settlement. We developed the first global B2B booking API and the largest network of carriers and retailers in the industry. Through our platform, global travel brands connect with hundreds of bus, airport transfer, train and ferry providers. Travel retailers use our API to access the largest content while carriers benefit from a full end-to-end booking solution. We continuously look for smart, versatile and digital-native individuals to help us develop what is to become the world’s standard for ground transportation. Check out our exciting job opportunities and join our fast growing team here: http://jobs.distribusion.com/

Company details

Company typeStartup

IndustryAPI & Integration Platforms (iPaaS)

Company size51 - 200

Links

Website LinkedIn See all jobs

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Job description

About us
Distribusion is the world’s leading ground transportation marketplace and gives travellers seamless access to ground transportation online, from search to ticket purchase. We have built a cutting-edge B2B technology platform that connects bus, rail and ferry operators in 70+ countries with the biggest online retailers including Google Maps and Booking.com.

We are shaping the future of travel and building the largest global network of transport providers and retailers. We are one of the fastest-growing startups in travel, backed by two leading VCs (TQ Ventures & Lightrock), and now, following our recent $80m Series C funding, we are ready to push beyond.

The opportunity
Distribusion is quickly expanding globally and looking for a B2B and B2C Customer Support Agent to join the Operations team to drive quality improvements and projects for key partnerships.

What you will do:

Handle incoming English and French requests from partners and users regarding bookings, fraud and technical issues with efficiency and accuracy via our different support channels (email, live chat and phone)
Collaborate closely with our tech, product, retail, and finance teams to ensure seamless communication and resolution of partner inquiries.
Drive process improvements and advocate for feature enhancements to streamline operations and boost efficiency.

Workplace:

This is a remote opportunity to cover working time from 10:00 to 19:00 (Berlin timezone) Monday to Friday.