Senior Implementation Representative

POSITION SUMMARY

This position is responsible for setup and ongoing maintenance for all eligibility services technology platforms. These technology platforms include the following: eligibility system of record, client web-based eligibility maintenance portal, PBM vendor setup, Flexible Spending Account (FSA) and COBRA administration platforms, mapping program, and ID card program. The Senior Implementation Specialist determines coding requirements and executes communication or system updates necessary. Works within the implementation team to ensure all tasks and/or project plans remain on schedule for all new group implementations and client changes. The Senior Implementation Specialist is responsible for maintaining coding, vendor communication, reporting, project plans and communicating project status internally and externally as assigned. 

ESSENTIAL FUNCTIONS

• Configures/codes new group setup and group changes in all applicable eligibility services technology platforms
• Communicates changes and set up requirements with applicable vendors and navigates vendor systems as necessary
• Conducts quality assurance testing on all new group setup and changes among technology platforms
• Maintains project plans and checklists for new client implementations and existing client changes
• Processes changes, renewals, and open enrollment, among all technology platforms
• Provides system enhancement suggestions
• Works on special projects as assigned
• Other duties as assigned

EDUCATION

• Bachelor’s degree or equivalent experience required

EXPERIENCE AND SKILLS

• 3-5 years prior benefits administration experience with a strong focus on coding setup and maintenance technology required
  • Client coding and installation 
  • QicLink/Cognizant experience preferred
• Intermediate level experience working with Microsoft Office Suite, basic Access skills preferred
• Communication Skills – excellent written and verbal

POSITION COMPETENCIES 

• Accountability 

• Analytical Thinking 

• Collaboration 

• Communication 

• Customer Focus 

• Functional Expertise 

• Initiative 

PHYSICAL DEMANDS

• This is a standard desk role requiring extended sitting and computer work

WORK ENVIRONMENT

• Remote

Here at Allied, we believe that great talent can thrive from anywhere. Our remote friendly culture offers flexibility and the comfort of working from home, while also ensuring you are set up for success. To support a smooth and efficient remote work experience, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 100Mbps download/25Mbps upload. Reliable internet service is essential for staying connected and productive.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Compensation is not limited to base salary.  Allied values our Total Rewards, and offers a competitive Benefit Package including, but not limited to, Medical, Dental, Vision, Life and Disability Insurance, Generous Paid Time Off, Tuition Reimbursement, EAP, and a Technology Stipend.

Allied reserves the right to amend, change, alter, and revise, pay ranges and benefits offerings at any time.  All applicants acknowledge that by applying to the position you understand that the specific pay range is contingent upon meeting the qualification and requirements of the role, and for the successful completion of the interview selection and process.  It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role.