Respiratory Therapist – Troubleshooter

The Respiratory Therapist – Troubleshooter serves as a clinical resource and problem-solver for patients receiving respiratory therapy services. This role focuses on resolving equipment, therapy, and patient-related issues in a timely and compassionate manner, ensuring continuity of care and optimal patient outcomes.

Reports to: Regional Director of Respiratory Operations

Job Type: Non-Exempt, Full/Time, 40 hours per week, Mon-Fri with on-call responsibilities. 

Job Location: is full remote, however must have a Respiratory Therapy license in the state of NY and NJ

• Graduate of an accredited Respiratory Therapy program 
• Current Respiratory Care Practitioner licensure in applicable states (New York and New Jersey); willingness to obtain cross-licensure (company-sponsored) 
• CRT or RRT certification required 
• Minimum 2 years of clinical experience; home care experience preferred 
• Strong DME Equipment knowledge 
• Strong troubleshooting and critical clinical thinking skills 
• Excellent communication and interpersonal abilities 
• Proficient in EMR systems and basic PC applications. 
• CPR certification required from the Red Cross or The American Heart Association 
• Professional society membership is a plus 

Job Responsibilities, included but not limited to:

• Respond to patient and caregiver inquiries related to respiratory therapy, equipment, and treatment plans 
• Troubleshoot and resolve issues with respiratory equipment (e.g., ventilators, oxygen concentrators, nebulizers) remotely  
• Troubleshoot enteral Equipment remotely 
• Conduct patient assessments and provide education on therapy protocols and equipment usage 
• Document all interactions and interventions in the EMR system accurately and promptly 
• Support cross-licensure efforts and maintain compliance with state regulations 
• Participate on the On-Call As rotation as needed 
• Maintain up-to-date knowledge of respiratory therapy best practices and equipment  
• Triage and troubleshoot calls while in the queue
• Serve as the Encore/Nexus Coordinator for your region by attending weekly Nexus calls to coordinate follow-up calls addressing compliance issues identified by the Encore/Nexus staff
• Obtain compliance reports for HFCWO patients and upload the form to Brightree  
• Work on the STOP Report and Non-Compliance Report for open sales 
• Evaluate patient experiences to identify opportunities for improving customer satisfaction  
• Provide patients and family members with timely and accurate information, taking appropriate corrective actions to ensure complete satisfaction
• Develop and maintain good working relationships with patients and family members  
• Schedule follow-up visits in accordance with company policies and standards  
• Properly triage field problems following company standards and training policies  
• Ensure accurate and timely documentation of patient concerns and take necessary corrective actions  
• Maintain a strong knowledge of PromptCare’s Standard Operating Procedures (SOPs) and apply them consistently 
• Support all Branches with virtual vent follow up visits when required 
• Ensure compliance with all applicable laws, regulations, Policies, and SOPs always  
• Perform other duties as assigned   

Physical Demands  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing job duties, the employee is frequently required to communicate verbally and listen attentively. This position is highly active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, twisting, climbing, maneuvering in small areas and frequently lifting and/or moving 30 pounds or more.

Benefits & Perks:

• Comprehensive Medical, Dental, and Vision Package
• 401(k) Plan with Company Match
• Generous PTO: Vacation, Sick Time, Personal Days, and Paid Holidays
• Life Insurance: Standard coverage with optional enhancements
• Employee Assistance Program: Free counseling and coaching sessions
• Emotional Well-being and Work-Life Balance Resources
• Short & Long-Term Disability: Company-paid with optional supplements
• Accidental Death and Dismemberment Insurance
• FSA and HSA: Manage healthcare expenses
• Commuter Spending Programs
• Volunteer and Engagement Opportunities
• Employee Referral Bonuses
• Exclusive Discounts on entertainment, travel, and various other supplemental and cellphone plans

Equal Employment Opportunity 

The PromptCare Companies is committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination on the basis of race, color, age, national origin, religion, gender, gender identity, sexual orientation, pregnancy, marital status, genetic disposition, disability, veteran's status or any other characteristic or classification protected by State/Federal/Local laws. We foster a work environment in which diversity and inclusion are embraced, people are hired and advanced on their merits, and employees are treated with mutual respect and dignity.