Order Processing Specialist

Position Summary:

The Order Processing Specialist is responsible for the accurate and timely entry, processing, and management of customer orders within NetSuite. This role requires strong attention to detail, customer service orientation, and the ability to leverage advanced NetSuite functionality to optimize workflows and improve operational efficiency. The ideal candidate will combine transactional accuracy with analytical thinking and continuous process improvement skills. The environment is typically fast-paced and the candidate must be comfortable in a growth environment with changing and competing priorities.

Responsibilities:

• Enter, review, and process customer sales orders in NetSuite with a high degree of accuracythat are receivedvia e-mail, mail, phone,faxand web
• Verify pricing, product availability, terms, and shipping information 
• Manage order lifecycle from order entry through fulfillment and invoicing 
• Coordinate with warehouse, finance, and customer service teams to ensuretimelyfulfillment 
• Resolve order discrepancies, billing issues, and customer inquiries
• Create,leverage, andmaintainsaved searches, dashboards, and reports tomonitororder status and performance 
• Assistin testing NetSuite updates, scripts, and enhancements
• Serve as a subject matter expert (SME) for order processing within NetSuite
• Identifybottlenecks and inefficiencies in order processing workflows 
• Identifyand recommendAI-powered tools to automate order entry, validation, and exception handling while ensuring accuracy of system-generated data 
• Maintain high-quality data in NetSuite to support AI performance and improve automation outcomes 
• Analyze AI-driven alerts and insights to prioritize orders, resolve discrepancies, and support operational decision-making 
• Identifyand recommend opportunities to enhance order processing workflows through AI and automationand/or process improvements, partnering with cross-functional teamsto increase accuracy and speed

Accountabilities:

• Process orders accurately andin a timely manner
• Maintainaccuratecustomer files in NetSuite
• Ensure sales tax is properly charged 

Skills and Qualifications:

• Associate’s degree
• 2+yearsexperiencewith order processing, invoicing or similar role for a product and services organization
• Exceptional organizational skills and attention to detail
• Excellent written and verbal communication skills
• Ability toanticipateand solve problems
• NetSuite order entry experience requiredincluding basic understanding of NetSuite customization (fields, forms, workflows, roles)
• Salesforce experience preferred
• Proficiencywith Microsoft OfficeincludingMicrosoft Excelproficiency, including pivot tables and data extraction, required.  

Physical Requirements/Work Environment:

• The use of standard office equipment and computer
• Remote work environment with a low noise level

Company Description:

95 Percent Group is a leader in literacy instruction for pre-K through grade 8 across the U.S.  The company offers professional development training for teachers and administrators as well as print and online products to assist teachers with literacy instruction. 95 Percent Group’s comprehensive educational consulting, professional development, diagnostic assessments, and instructional materials help schools deliver instruction that consistently and significantly increase reading achievement.

The company was founded in 2005 and is based in Lincolnshire, IL (northwest suburban Chicago). Its customers are primarily school districts across the U.S., and they are served by consultants who travel for on-site training as well as through online training.  

95 Percent Group has a fully engaged and highly committed leadership team who cares deeply about our mission.  We’ve hired the best from inside and outside the industry. This is a tremendous opportunity to join a company positioned for continued significant growth. An added plus is knowing that what you’re doing every day is making a significant difference in children’s lives. Come work with a group of smart, fun, passionate professionals who value creativity, innovation, and making an impact.  

95 Percent Group, LLC is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.