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CLIENT EXPERIENCE MANAGER - REMOTE

Role overview

Qualifications

  • Bachelor’s Degree
  • 3-5 years of experience
  • Excellent interpersonal communication and negotiation skills
  • Strong computer software skills required, specifically in Microsoft Word and Excel

Responsibilities

  • Provides continued high standard of service and communication to maintain client base
  • Surveys existing accounts for new opportunities
  • Performs an ongoing analysis of the portfolio of business managed by analyzing vendor, client, and sector financial performance
  • Serves as liaison between client and sector to ensure all relevant information is communicated

Key facts

Other skills

  • Problem Solving
  • Interpersonal Communications
  • Customer Service
  • Negotiation
  • Microsoft Word
  • Microsoft Excel
  • Organizational Skills
  • Creativity

About the company

Compass Group logo

Compass Group

Food & Beverages

Compass Group PLC is a world leading food and support services company, which serves meals to millions of people in c.35 countries and employs and engages more than 550,000 people globally. The Company specialises in providing food and a range of support services across the core sectors of Business & Industry, Healthcare & Senior Living, Education, Sports & Leisure and Defence, Offshore & Remote, with an established brand portfolio.

Company details

Company typeXLarge
IndustryFood & Beverages
Company size10001

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Job description

 

 

  • Salary: $75,000- $80,000 
  • Other forms of compensation: Bonus

 

FoodWorks is a division of Compass Group, the global leader in foodservice management and support services. 

 

At FoodWorks, we are finding and developing relationships with the best of the culinary talent in the local market. We are a hospitality company that partners with these local restaurants and food startups, providing them with operating space in prime locations all in the name of sharing our passion for culinary excellence.

 

We’re seeking friendly, engaging individuals who are ambitious, organized, and creative. Do you have a strong background in the foodservice industry and have a keen ability to confidently communicate your knowledge of the market with anyone? 

If so, come launch your new career with FoodWorks!

Job Summary

This individual will guarantee the delivery of outstanding service to our clients with the end goal of building and sustaining long-term relationships and customer satisfaction. This position requires up to 25% of travel

Key Responsibilities:

  • Provides continued high standard of service and communication to maintain client base
  • Surveys existing accounts for new opportunities
  • Manipulates data as needed for internal business reviews/meetings
  • Performs an ongoing analysis of the portfolio of business managed by analyzing the vendor, client and sector financial performance
  • Manages internal resources to problem solve for issues that have happened in the field
  • Serves as liaison between client and sector to ensure all relevant information is communicated
  • Performs other duties as assigned 

 

Qualifications:

  • Bachelor’s Degree
  • 3-5 years of experience
  • Demonstrated ability to prepare, analyze and present complex business reviews to Clients
  • Excellent interpersonal communication and negotiation skills coupled with a strong customer service orientation
  • Demonstrated ability to use analytical and intuitive judgment and sound decision making
  • Strong problem solving skills
  • Strong computer software skills required, specifically in the areas of Microsoft Word and Microsoft Excel

Apply to FoodWorks today!

FoodWorks is a division of Compass Group USA

Click here to Learn More about the Compass Story

 

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ 

Applications are accepted on an ongoing basis. 

Associates at FoodWorks are offered many fantastic benefits.

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

Foodworks maintains a drug-free workplace. 

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

 

Req ID: 1542770 

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Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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