Junior Customer Service Representative

About Valatam

We’re Valatam, a team that connects bilingual professionals from Latin America with global clients. Our people are our pride, and we’re thrilled to be certified as a Great Place to Work for the 2025-2026 period, proof that great work starts with great people.

About the Role

We’re looking for a Junior Customer Service Representative (CSR) to deliver exceptional bilingual support to our clients and their customers. This is an entry-level, 100% remote, full-time position for candidates in Latin America. In this role, you will be the first point of contact for routine inquiries, learning our client's processes, building your skills, and providing a top-tier customer experience.

Key Responsibilities

• Handle routine inbound and outbound customer communications via phone, email, and chat.
• Assist customers with basic inquiries, including account updates, general questions, and standard troubleshooting.
• Escalate complex issues to senior team members when necessary.
• Support the team by following up on client requests, sending routine reminders, and tracking pending communication.
• Execute accurate data entry and update customer profiles within internal database and CRM tools.
• Collaborate with internal departments to gather information required to resolve customer queries.
• Provide general administrative and operational support to the customer service team as needed.

Requirements

• Fluent English (C1/C2) and Spanish.
• 1 to 2 years of experience in remote, customer-facing roles.
• Basic familiarity with CRM platforms or customer support ticketing systems (e.g., Zendesk, HubSpot) is preferred.
• Strong verbal and written communication skills with an empathetic, customer-first mindset.
• Excellent attention to detail and ability to follow established workflows and guidelines.
• Quiet home office, stable internet (≥ 10 Mbps down / 5 Mbps up), and backup connection.
• Bachelor’s or Associate’s degree preferred.

Benefits

Our Core Values at Work

We live by ACTION (get things done), CARE (help others and do things right), OUTSTANDING (operate at the highest standards), DEPENDABLE (own every commitment), and ENERGY (bring positivity every day). You’ll thrive here if these values resonate with you.

What We Offer

• Hourly rate equivalent to USD $696 – $1,044/month (based on experience and alignment with the role requirements).
• Guaranteed annual pay increments.
• Discretionary client bonuses (80% of our clients award year-end bonuses).
• 7 U.S. federal holidays + 4 paid PTO days.
• Monthly medical insurance stipend (after meeting eligibility criteria).
• Birthday / Anniversary bonuses + Gym / Wellness allowance.
• Unlimited online fitness classes + company events & Christmas celebrations.

Please fill out our application form, ensuring you answer all the questions. We will get back to you with more information shortly after receiving your application.