We are looking for an experienced Account Manager / Portfolio Performance Manager to help manage and grow our hotel partner portfolio.
This role is ideal for someone who has worked in hotel technology, channel management, revenue tools, travel tech, OTA connectivity, or hospitality SaaS — especially in companies that sell technology or services to hotels.
We are not looking for a traditional hotel operations profile. We are looking for someone who understands how hotels think, how they make commercial decisions, and how technology can help them improve performance across distribution, pricing, visibility, guest experience, and revenue.
You will work closely with Customer Success, Sales, Operations, Product, and Data teams to ensure hotel partners are well-positioned, commercially healthy, compliant with key requirements, and actively improving performance.
What you’ll do
- Manage a portfolio of hotel partners with a focus on performance, revenue growth, and operational quality
- Build strong relationships with hotel stakeholders and guide them through commercial and operational improvements
- Identify underperforming hotels and drive action plans to improve revenue, booking conversion, availability, pricing, listing quality, and guest experience
- Monitor key portfolio health indicators such as:
- Rate parity
- Availability / blocked nights
- First booking performance
- Listing accuracy and transparency
- Hotel responsiveness
- Revenue trends
- Guest reviews and guest satisfaction signals
- Work with hotel partners to resolve blockers around pricing, availability, content, compliance, and commercial terms
- Support hotels in adopting new tools, AI-enabled workflows, dashboards, and automated recommendations
- Collaborate with Product and Data teams to improve dashboards, alerts, reporting, and automation flows
- Help define which hotels are actionable, high-potential, stale, non-compliant, or no longer commercially viable
- Support portfolio segmentation and prioritization so the team focuses on the hotels where impact can be measured
- Partner with internal teams to improve onboarding, first reservation rates, communication flows, and ongoing account management processes
- Provide clear updates, insights, and recommendations to leadership based on data and portfolio performance
Requirements
Must-have experience
- Experience in hotel tech, travel tech, hospitality SaaS, OTA connectivity, channel management, revenue management tools, PMS, RMS, or similar B2B hospitality technology
- Experience working directly with hotels or hotel groups in a commercial, account management, customer success, sales, implementation, or partner management role
- Strong understanding of hotel distribution, pricing, availability, rate parity, online visibility, and commercial performance
- Ability to manage hotel relationships while also using data to drive decisions
- Comfortable discussing business outcomes with hotel clients, not just operational tasks
- Strong analytical mindset and ability to interpret dashboards, reports, trends, and performance metrics
- Ability to prioritize a portfolio based on impact, opportunity, and risk
- Clear, proactive communication style — no “disappearing”; able to acknowledge, follow up, and keep stakeholders informed
- Comfortable working in a fast-paced, evolving environment with changing priorities
- Strong ownership mindset and ability to turn vague problems into structured action plans
Nice-to-have experience
- Experience with channel managers such as Mews, SiteMinder, Cloudbeds, or similar platforms
- Experience with OTAs such as Airbnb, Booking.com, Expedia, Vrbo, or HotelTrader-style distribution models
- Experience in revenue management, pricing optimization, hotel onboarding, or account growth
- Experience using HubSpot, BI dashboards, CRM pipelines, or portfolio health dashboards
- Experience working with AI tools, automation, or data-driven customer success workflows
- Experience renegotiating commercial terms or managing non-compliant / low-performing accounts
What success looks like
In this role, success means creating measurable improvement across the hotel portfolio. Examples include:
- Increasing revenue for a defined set of legacy hotel partners
- Improving rate parity compliance across the active portfolio
- Increasing the percentage of hotels receiving their first reservation
- Reducing blocked nights and availability issues
- Improving listing quality, transparency, and guest-facing accuracy
- Helping hotels adopt AI-enabled tools and automated recommendations
- Identifying stale or non-cooperative accounts and recommending clear next steps
- Creating cleaner, more focused portfolio management workflows for the team
Who you are
You are commercially sharp, data-driven, and comfortable working directly with hotel clients. You understand that good account management is not just answering requests — it is identifying where performance is blocked, knowing which levers to pull, and helping hotels take action.
You are proactive, structured, and comfortable with accountability. You know how to prioritize a portfolio, communicate clearly, and follow through.
You are excited by the idea of working in an AI-first, metrics-driven company where account management is increasingly powered by dashboards, alerts, automation, and smarter decision-making.
Benefits
Compensation and Benefits:
- Competitive salary and a performance-based incentives.
- Full-time remote position with opportunities for professional growth and development.
Join Us:
If you're a dynamic self-starter with a passion for client relationship management and a track record of driving results, we want to hear from you. Join us at BnBerry and be part of a team that's shaping the future of the TravelTech industry. Apply now and embark on a rewarding journey with us.
