Role overview

Qualifications

Fluency in Dutch and English, both written and spoken.
Experience in customer service, preferably in a corporate or B2B environment.
Excellent communication and interpersonal skills, demonstrating a commitment to customer satisfaction.
Proficiency in customer service applications and the Microsoft Office Suite.

Responsibilities

Provide outstanding support to Dutch-speaking corporate clients through various communication channels including phone, email, and live chat.
Address customer inquiries related to corporate accounts, product details, and service-related issues promptly and effectively.
Develop and maintain strong relationships with clients by ensuring their needs are met with professionalism and care.
Document all customer interactions and manage inquiries using the CRM system for accurate tracking and comprehensive reporting.

Key facts

Remote from: Greece, Netherlands
Full time
Customer Service Director
English, Dutch

Hard skills

Speech Fluency

Other skills

Customer Service
Social Skills
Microsoft Office
Problem Solving
Communication
Analytical Skills
Physical Flexibility

About the company

Patrique Mercier Recruitment

Human Resources, Staffing & Recruiting

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in other countries. We specialize in the following industries: social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. Our recruitment process ensures that we match the best candidates with the right employers. Contact us to learn more about how we can help you find your dream job abroad."

Company details

Company typeSmall startup

IndustryHuman Resources, Staffing & Recruiting

Company size2 - 10

Links

Website LinkedIn See all jobs

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Job description

Patrique Mercier Recruitment FR is pleased to announce a fantastic opportunity for a Dutch Speaking Corporate Customer Advisor. This role is ideal for individuals who are passionate about providing exceptional customer service and are eager to excel in a corporate environment that prioritizes client satisfaction.

Responsibilities

Provide outstanding support to Dutch-speaking corporate clients through various communication channels including phone, email, and live chat.
Address customer inquiries related to corporate accounts, product details, and service-related issues promptly and effectively.
Develop and maintain strong relationships with clients by ensuring their needs are met with professionalism and care.
Educate corporate customers about the company's products and services to enhance their overall experience.
Document all customer interactions and manage inquiries using the CRM system for accurate tracking and comprehensive reporting.
Work collaboratively with sales and technical support teams to resolve customer issues and improve service quality.
Collect and analyze customer feedback to identify areas for service enhancement.

Requirements

Fluency in Dutch and English, both written and spoken.
Experience in customer service, preferably in a corporate or B2B environment.
Strong understanding of corporate customer needs with a professional approach to service delivery.
Excellent communication and interpersonal skills, demonstrating a commitment to customer satisfaction.
Proficiency in customer service applications and the Microsoft Office Suite.
Ability to analyze issues and implement effective solutions in a fast-paced work environment.
Willingness to work flexible hours, including evenings and weekends if necessary.

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