I/DD Waiver Provider Educator (Remote in West Virginia)

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Acentra Health is looking for a Provider Educator to join our growing team.

Job Summary:

The Provider Educator plays a critical role in ensuring high-quality, person-centered services within the West Virginia Intellectual/Developmental Disabilities Waiver (IDDW) Program. This position is responsible for developing, delivering, and monitoring training and technical assistance for waiver providers to promote compliance with Medicaid regulations, the WV IDDW Policy Manual, and best practices in service delivery. The Provider Educator oversees provider contractual requirements to enhance positive relations and manages customer service experience. Additionally, the role involves serving as the provider educational coordinator, focusing on quality improvement initiatives, and staying informed about updates to automated review systems. The IDDW Provider Educator conducts provider reviews (onsite and desk audits), including completing associated reports, and complete special projects as assigned.  This position reports to the IDDW Provider Educator Supervisor

Responsibilities:

Provider Training & Education

• Design, develop, and deliver comprehensive training programs for new and existing waiver providers.
• Educate providers on WV IDDW policies, procedures, and service definitions, including Person-Centered Support Plans (PCSPs), documentation standards, and billing requirements.
• Facilitate in-person and virtual trainings, workshops, and informational sessions on regulatory updates and best practices.
• Create user-friendly training materials, guides, and job aids aligned with the IDDW Manual.

Technical Assistance & Support

• Provide ongoing technical assistance to providers to ensure understanding and implementation of waiver requirements.
• Interpret IDDW policies and translate regulatory language into practical, actionable guidance.
• Respond to provider inquiries regarding compliance, service delivery, documentation, and program expectations.

Quality Assurance & Compliance

• Conduct agency provider reviews (onsite or remote). Complete and submit reports associated with provider reviews including review tools, draft letters, plans of correction, and disallowance reports.
• Support oversight activities by identifying trends and areas of risk related to provider performance and compliance.
• Complete inter-rater reliability tasks assigned.
• Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules

The list of accountabilities is not intended to be all-inclusive and may be expanded to include other education- and experience-related duties that management may deem necessary from time to time.

Required Qualifications

• Bachelor’s degree in a Human Services Field.
• Must reside in the State of West Virginia.
• 3+ years experience with the WV IDDW Program.

Preferred Qualifications

• Strong understanding of the WV IDDW Policy Manual.
• Excellent communication and presentation skills.
• Ability to interpret complex regulations and translate them into practical guidance.
• Strong organizational and prioritization abilities.
• Analytical skills to identify trends and recommend improvements.
• Proficiency in Microsoft Office, virtual training platforms, and (preferably the UMC Web Portal).

Why us?

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

We do this through our people.

You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career.

Benefits

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

Thank You!

We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!

~ The Acentra Health Talent Acquisition Team

Visit us at https://careers.acentra.com/jobs

EEO AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.

Experience in Lieu of Degree

For non-clinical roles, or when not required by the contract specifically, the Company acknowledges that practical, hands-on experience can provide skills and competencies equivalent to formal education. As such, in cases where a Bachelor's degree may be required, the Company will accept a minimum of six (6) years of directly relevant professional experience in lieu of a degree. In instances where the candidate has an Associate's degree, the Company will accept a minimum of three (3) years of directly relevant professional experience in lieu of the Bachelor's degree.

Compensation

The pay for this position is listed below.

"Based on our compensation philosophy, an applicant’s position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level."