Role overview

Qualifications

One to two years related experience and/or training; or equivalent combination of education and experience.
Experience working in a multifamily environment and/or property management operations.
Knowledge of Microsoft Office 365 required.
Knowledge of Funnel CRM preferred.

Responsibilities

Prioritize completing prospect tasks, with a particular focus on Action Required tasks and AI handoff communication.
Conduct outgoing phone calls to establish rapport and confirm appointments with prospects with the goal of converting appointments to shows.
Ensure same-day tours are confirmed with prospective residents.
Demonstrate the ability to effectively address objections, highlight features and benefits, and exhibit a deep understanding of all assigned properties.

Key facts

Remote from: United States
Freelance
Senior (5-10 years)
Consultant
English

Hard skills

Property Leasing Property Management Sales Funnel Selling Techniques

Other skills

Communication
Customer Service
Teamwork
Problem Solving

About the company

Windsor Communities

Real Estate Management & Development

Windsor first entered the real estate arena in 1960, with the renovation of three apartment buildings in Cambridge, MA. Two years later, the company developed another property in Norwood, MA. Since then, Windsor has managed properties in 22 states in excess of 40,000 apartment homes. Today our portfolio extends from California to Massachusetts including over 80 residential communities in 16 states and the District of Columbia. These communities, which comprise more than 22,000 apartment homes, are currently located in the Northeast, Mid-Atlantic, West, Southeast, and Southwest regions of the country. Windsor maintains an attentive owner relationship with all of the properties to be able to immediately respond to the needs of its residents and invest in the communities’ continued excellence. A privately held company, Windsor is based in Boston, MA. The company maintains its strong financial foundation through vigilant management and selective growth. Windsor Communities is affiliated with The General Investment & Development Companies of Boston, Massachusetts.

Company details

Company typeSME

IndustryReal Estate Management & Development

Company size501 - 1000

Links

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Job description

Description

Position at Windsor Communities

Regional Leasing Consultant | Remote - Northeast Region

The Regional Leasing Consultant is responsible for managing prospect leads, conducting virtual property tours, and achieving leasing targets. They prioritize tasks using CRM software, build rapport with prospects, convert appointments to tours, and ensure a seamless experience with on-site associates. The ideal candidate exhibits strong communication skills, follows up diligently, and utilizes technology platforms to help prospects find their new home. They must have knowledge of the local market and cross-sell properties. The Regional Leasing Consultant also plays a crucial role in executing corporate sales programs.

For the fifth year in a row, Windsor Communities is the recipient of the 2025 Kingsley Excellence Award achieving the top award for Overall Customer Service.

This is a remote/WFH position; however, you must live in one of the states where we currently operate [1].

Responsibilities:

Prioritize completing prospect tasks, with a particular focus on Action Required tasks and AI handoff communication.
Conduct outgoing phone calls to establish rapport and confirm appointments with prospects with the goal of converting appointments to shows.
Ensure same-day tours are confirmed with prospective residents.
Engage in prospect communication based on their specified preferences.
Conduct purposeful and conversion-focused phone calls with both incoming and outgoing prospects, aiming to secure appointments, converting calls to virtual tours and/or applications.
Demonstrate the ability to effectively address objections, highlight features and benefits, and exhibit a deep understanding of all assigned properties.
Ability to cross-sell local communities to meet and exceed prospect preferences.
Incorporate Realync pre-recorded videos into all communications to enhance the prospect's experience.
Educate and promote the benefits of becoming a Windsor Resident, including Bilt Rewards to prospective clients.
Knowledgeable about the job market, local businesses, community activities, and community demographic lifestyle preferences.
Conduct quarterly competitor shopping by evaluating a rotating selection of competitor properties.
Regularly conduct tours of all assigned properties on a quarterly basis, with additional tours scheduled upon request in response to property renovations, upgrades, or significant changes that may impact sales presentations.
Ensure proper execution and utilization of all leasing-related programs and technologies, meeting company expectations. This includes corporate programs and technologies such as Realync, EliseAI, Engrain, Bilt, etc.
Contributes to the achievement of customer satisfaction goals monitored through customer survey program and online reputation.
Travel required at least 10% of the time.

Role Expectations:

Weekend work required.
Meet outlined follow-up expectations according to policies and procedures.
Overdue tasks at zero by noon each working business day.
Action Required number at or below 10 for all assigned properties by end of each working business day.
Travel is required to local sites on a quarterly basis.
This role requires strict adherence to the Hybrid-Remote Work Policy.

Compensation:

Hourly: Starting rate is $21.62 per hour or $44,969 annually. The full range is $21.62 - $27.03 depending on years of experience, tenure, and location.

Bonus: Average monthly bonus potential is 20% of base salary paid out quarterly.

Total Starting Annual Compensation Potential

$53,962 ($44,969 + $8,993 bonus potential)

BENEFITS:

This position is also eligible for bonus and benefits. For more information, visit: Benefits!
Comprehensive benefits package, including medical, dental, vision, 401k, and PTO.
- 1 hour of paid sick and safe time for every 30 hours worked, 10 days of paid vacation time accrued bi-weekly, 6 weeks of paid parental leave after completing 1-year of employment, 10 paid holidays annually, and up to 3 floating days.

Qualifications:

One to two years related experience and/or training; or equivalent combination of education and experience.
An equivalent combination of education and experience will also be considered.
Experience working in a multifamily environment and/or property management operations.
Knowledge of Funnel CRM preferred.
Knowledge of Microsoft Office 365 required.
Transferable apartment industry sales related experience preferred.

Windsor Communities provides training, mentoring, growth, and advancement opportunities for our valued associates. Start your Windsor career now!

Windsor Communities is dedicated to creating exceptional experiences for both residents and associates.

Join a growing organization that embodies our core values of “Accountable, Inclusive, Energizing and Courageous,” Windsor's mission is to create communities where people feel truly cared for. Start your Windsor career now!

The company participates in the federal government’s E-Verify program, which confirms employment authorization of all newly hired employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. Click here for the "Notice of E-Verify Participation" and "Right to Work".

Windsor Property Management Co. is an Equal Opportunity Employer.

[1]. Must reside in California, Colorado, Florida, Georgia, Illinois, Maryland, Massachusetts, New Jersey, New York, North Carolina, Oregon, Texas, Virgina, Washington, or Washington D.C.