Account Strategist

About the role:

Our team is at the heart of our success. You’ll be part of a culture where everyone is respected, included, and encouraged to grow. We value continuous learning, uphold a high work ethic, and have fun along the way. Our business keeps growing, so we’re looking for a skilled Account Strategist to join our team.

Your daily tasks will include:

• Program Planning: Develop comprehensive program plans for multi-channel eCommerce programs aligned to the program vision, including scope, objectives, timelines, resources, and deliverables, ensuring alignment with company goals and client expectations.

• Operational Excellence: Maintain rigorous organizational standards across all workstreams by establishing clear meeting agendas, documenting actionable follow-up notes, and ensuring project management tools are accurately updated to keep daily operations and projects on track.

• Team Influencing: Influence and guide cross-functional teams, providing clear direction, setting expectations, and fostering a collaborative and productive work environment.

• Resource Management: Allocate resources effectively, ensuring that team members have the tools, information, and support required to execute their tasks efficiently.

• Risk Management: Identify potential risks and issues early in the project lifecycle, implementing mitigation strategies and contingency plans to minimize disruptions.

• Progress Tracking: Monitor program progress, track milestones, and manage changes to scope or timelines, ensuring that programs are delivered on time and within resource management guidelines.

• Stakeholder Communication: Regularly communicate project status, updates, and key milestones to internal and external stakeholders, ensuring transparency and managing expectations.

• Quality Assurance: Implement quality control processes to ensure the service outcome meets or exceeds client expectations and industry standards.

• Process Improvement: Continuously evaluate program management processes and methodologies, identifying opportunities for improvement and implementing best practices.

• Client Engagement: Collaborate with account management teams to ensure client satisfaction, KPI achievement and provide updates on program progress.

Your qualifications:

• Bachelor's degree in Business, Project Management, or a related field.

• Proven experience of at least 3 years in project or program management, preferably within the licensing, merch-on-demand, ecommerce, or related industries.

  • Bonus: proven experience in eCommerce operations, featuring expertise with Shopify Plus ecosystems, Amazon marketplaces, and related tech stacks.

• Strong leadership and team management skills, with the ability to motivate and guide cross-functional teams.

• Excellent organizational, time management, and multitasking abilities.

• Strong problem-solving and decision-making skills, with a focus on finding practical solutions.

• Exceptional communication and interpersonal skills, both written and verbal.

• Proficiency in project management software, Google Apps for Business, Microsoft Office suite, and collaboration tools.

• Detail-oriented mindset with a commitment to delivering high-quality results.

• Ability to adapt to changing priorities and thrive in a fast-paced, dynamic environment.

What we offer:

• Energetic, collaborative work environment in Over-the-Rhine

• Competitive pay and benefits: health, dental, vision, and life insurance

• Unlimited PTO

• 401k with company match

• Personal and professional development opportunities

• A fast-paced eCommerce retail environment where you can learn and grow while working with major brands

FYUL is the engine that powers on-demand commerce at global scale.

Formed in 2024 through the merger of Printful, Printify, and Snow Commerce, we bring together tech, talent, and infrastructure to help people turn ideas into beautiful products.

From solo creators to entertainment giants, FYUL powers merch that connects with millions, backed by advanced tech, premium production, and global reach.

We're a fast-growing global company working toward powering great brands, great experiences, and great people.

Snow Commerce is a leading provider of eCommerce strategy, design, and digital marketing, helping some of the world’s most exciting brands succeed online. Our partners include Paramount, Netflix, Bauerfeind, NBCUniversal, Warner Bros., and more. Learn more at snowcommerce.com.

We are an equal-opportunity workplace. We’re committed to diversity and inclusion and make hiring decisions based solely on qualifications, merit, and work experience.

If you think you’d excel in this role, send us your resume in English, showing us why you are the right person for the job.

Interested, but don’t think this is the right fit for you? Feel free to share it with friends and check out other open positions at our career site. We’re always looking for creative and driven minds to join our ever-growing team!