Role overview

Qualifications

Experience in AWS - EC2, ECS, EKS, S3
Shell scripting, Linux commands, Python Scripting, Ansible, Terraform
Experience with CI/CD automation using Code Pipeline
Experience in Agentic AI and Gen AI

Responsibilities

Provide operational support for cloud-hosted applications and infrastructure on AWS
Monitor production environments and application health
Handle incident management, service requests, and escalations as per SLAs
Troubleshoot containerized application deployment issues

Key facts

Remote from: California (USA)
Full time
Senior (5-10 years)
Customer Support Team Lead
English

Hard skills

Amazon Web Services Amazon Web Services Amazon Elastic Compute Cloud Amazon S3 CI/CD Linux Administration Python (Programming Language) Ansible Terraform Intelligent Agent Splunk Datadog Incident Management Continuous Monitoring Problem Management

Other skills

Troubleshooting (Problem Solving)

About the company

Diverse Lynx

We are a WBENC and NMSDC certified company helping our clients in their Diversity spending on Staffing or Contingent Workforce Services. Established in 2002 and headquartered out of Princeton-NJ, our 2000+ associates’ strength globally helps clients with talent across Technology, Healthcare, Life Sciences, Aerospace, Automotive, Energy, Pharmaceuticals, Retail, Telecom, Manufacturing and Engineering domains. Our presence in USA, Canada & India helps us support clients in IT, Non-IT, Healthcare, Hospital and Clinical hiring, across the globe.

Company details

Company typeLarge

Company size1001 - 5000

Links

Website LinkedIn See all jobs

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Job description

Must Have Technical/Functional Skills
AWS services including EC2, ECS, EKS, and S3.
The role requires hands-on exposure to CI/CD pipelines, Linux administration, scripting, log analysis platforms Splunk, Datadog, SSL certificate management, and production support processes, Agentic AI

Roles & Responsibilities
We are seeking a proactive and technically skilled L1/L1.5 Support Engineer to provide operational support for cloud-hosted applications and infrastructure on AWS. The candidate will be responsible for monitoring, incident management, troubleshooting, and ensuring high availability of applications running on AWS services including EC2, ECS, EKS, and S3.
The role requires hands-on exposure to CI/CD pipelines, Linux administration, scripting, log analysis platforms, SSL certificate management, and production support processes.

SKILLs and JD

Having exp in AWS -EC2, ECS, EKS ,S3
Code Pipeline for CI/CD automation
Shell scripting , Linux commands & Python Scripting, Ansible and Terraform
Monitor production environments and application health.
Provide first-level and intermediate-level troubleshooting for application and infrastructure issues.
Analyze alerts, logs, and performance metrics to identify root causes.
Handle incident management, service requests, and escalations as per SLAs.
Coordinate with L2/L3 teams for issue resolution and problem management.
Perform routine operational checks and maintenance activities.
Troubleshoot containerized application deployment issues.
Monitor resource utilization and application availability.
Assist with cloud infrastructure maintenance and environment management.
Support and monitor AWS Code Pipeline workflows.
Troubleshoot deployment failures and pipeline issues.
Coordinate application releases and deployment activities.
Validate successful deployment and rollback procedures
Use Datadog for application and infrastructure monitoring.
Perform log analysis using Splunk.
Investigate alerts, incidents, and performance degradation.
Generate operational dashboards and incident reports.
Manage SSL certificate installation, renewal, and validation.
Ensure compliance with security and operational standards.
Support security-related operational activities.
Having exp in agentic AI and Gen AI

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