Role overview

Qualifications

5+ years' experience in Client Services, Account Management or Customer Success
Experience managing enterprise or strategic customer relationships
Excellent interpersonal and communication skills
Proven ability to manage multiple client priorities simultaneously

Responsibilities

Build and maintain strong relationships with enterprise clients
Act as the primary point of contact for key customer accounts
Manage day-to-day client communications and requests
Ensure services are delivered in line with agreed SLAs

Key facts

Remote from: Africa
Full time
Senior (5-10 years)
Client Success Manager
English

Hard skills

Customer Relationship Management Customer Experience Improvement Operational Excellence Account Management Microsoft Dynamics CRM Project Management Software As A Service (SaaS) Digital Media Computational Tools Asana Notion (Software) Commercialization

Other skills

Communication
Problem Solving
Social Skills

About the company

Remote Choice

Remote Choice is a recruitment organisation that helps businesses hire qualified staff based out in South Africa. We understand that finding the right employees for your business can be difficult, which is why we offer a bespoke service that takes care of everything for you. From sourcing candidates to conducting interviews, we'll make sure you find the perfect remote worker for your company. With years of experience in the industry, Remote Choice is the first choice for businesses to make sure they find the perfect match for each and every position. As you may know, businesses have been outsourcing more and more to South Africa in recent years, drawn by the country's large pool of talented professionals and the ever-changing view of remote working. Remote Choice are able to provide businesses with the staff they need at a fraction of the cost of hiring through your more traditional routes. Due to our extensive network in South Africa, we are able to find candidates with the right skills and experience for your requirements.

Company details

Company size2 - 10

Links

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Job description

About Our Client

Our client is a rapidly expanding technology-led organisation providing innovative digital services to an international portfolio of enterprise customers. They pride themselves on delivering exceptional customer experiences and building long-term strategic partnerships.

They are seeking a Client Services Manager to become the primary point of contact for key accounts while ensuring consistently outstanding service delivery.

The Role

This is a client-facing role focused on relationship management, operational excellence and service delivery. You'll develop trusted client relationships, coordinate internal teams and ensure customers receive an exceptional experience throughout their partnership.

Key Responsibilities

Build and maintain strong relationships with enterprise clients.
Act as the primary point of contact for key customer accounts.
Manage day-to-day client communications and requests.
Ensure services are delivered in line with agreed SLAs.
Coordinate internal teams to deliver outstanding client outcomes.
Manage client onboarding and implementation activities.
Resolve client issues quickly and professionally.
Support invoicing, billing queries and contractor coordination where required.
Identify opportunities to improve customer satisfaction and retention.
Communicate new products, services and business updates to clients.
Utilise AI tools to improve communication, reporting and administrative efficiency.

Essential Experience

5+ years' experience in Client Services, Account Management or Customer Success.
Experience managing enterprise or strategic customer relationships.
Excellent interpersonal and communication skills.
Proven ability to manage multiple client priorities simultaneously.
Experience working with CRM and project management platforms.
Strong commercial awareness and problem-solving skills.
Comfortable working in a fast-paced, technology-driven environment.

Desirable

Experience within SaaS, digital media or technology businesses.
Knowledge of project delivery processes.
Familiarity with Asana, Notion, Everhour or similar tools.
Experience incorporating AI tools into daily workflows.

What Our Client Offers

Remote-first working.
Opportunity to work with leading international brands.
A collaborative and innovative culture.
Career progression within a rapidly growing technology business.