Role overview

Qualifications

Confident and professional communicators
Empathetic and customer-focused
Dependable and motivated to help others
Comfortable speaking with customers over the phone

Responsibilities

Assist customers with questions and concerns regarding their internet service
Provide support, information, and problem-solving
Communicate effectively and professionally with customers
Learn and grow in a fast-paced environment

Key facts

Remote from: Texas (USA)
Full time
Call Center Agent
English

Hard skills

Other skills

Customer Service
Problem Solving
Communication
Empathy
Reliability
Self-Motivation
Teamwork
Adaptability

About the company

Frontline Group

Telecommunication Services

Frontline Group is the leading professional contact solutions center for remote support staffing, which showcases and supports your every need through Frontline Services, Frontline Call Center, and Ternio. Frontline Group understands the importance of the customer partnership and can deliver solutions to address the customer's needs to fit the mold and scope of any project. We anticipate trends and deliver new, innovative ways to grow the client's customer satisfaction and retention rates through timely, insightful, and proven solutions that deliver strong ROI's for our customers. We can provide all your remote staffing needs, and procure you the top talent, at the best rates. Frontline Call Center specializes in providing flexible, high quality customer support outsourcing solutions with an emphasis on inbound and outbound communication channels encompassing phone, live chat, and email. We are making a difference in the Contact Center marketplace through proven customer management solutions, our work-from-home workforce model and our advanced technology infrastructure. Frontline Call Center strives continually to enhance the profitability and success of our clients and Frontline Call center.

Company details

Company typeSME

IndustryTelecommunication Services

Company size51 - 200

Links

Website LinkedIn See all jobs

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Job description

🚀 Now Hiring: 25 Remote Customer Service Agents – Immediate Openings! 🚀 Looking to get your foot in the door with one of the fastest-growing call centers in America? We're hiring 25 Customer Service Agents for an exciting 5-week project, with the opportunity to transition into a full-time permanent position based on performance and business needs.

Position Details

✅ 100% Remote
✅ Starting Pay: $15.00 per Hour
✅ Immediate Start Dates
✅ No Previous Experience Required
✅ Entry-Level Opportunity About the Role

As a Customer Service Agent, you'll assist customers of a major Internet Service Provider with questions and concerns regarding their internet service. You'll be the friendly voice customers rely on for support, information, and problem-solving. We're Looking For Candidates Who Are:

Confident and professional communicators
Empathetic and customer-focused
Dependable and motivated to help others
Comfortable speaking with customers over the phone
Eager to learn and grow in a fast-paced environment

Why Join Us?

Gain valuable customer service experience
Work from the comfort of your home
Competitive starting pay
Comprehensive training provided
Opportunity to earn a permanent full-time position
Advancement opportunities with a rapidly growing organization

Computer and Equipment Requirements

Windows 11-based PC only; Macs and Chromebooks are not permitted.
Dual monitors are required.
At least 16 GB RAM, with 12 GB usable.
CPU utilization must be at 50% or less.
At least 256 GB storage space; SSD preferred.
Ethernet/RJ-45 port is required.
Wired internet connection is required; Wi-Fi is not permitted.
Separate headset, keyboard, and mouse are required.

Internet Requirements

Download speed: 20 Mbps or higher.
Upload speed: 10 Mbps or higher.
Ping: 20 ms or less. YELLOW

Whether you're starting your career, looking for a new opportunity, or seeking remote work, we'd love to hear from you. Apply today—positions are filling quickly, and training starts immediately! 🎯

CompensationDOE