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Agency Service Representative

Role overview

Qualifications

  • High School Diploma
  • 1-3 years of experience
  • Prior customer service experience
  • Strong communication skills (both verbal and written)

Responsibilities

  • Provide exclusive concierge / white label service to Mega accounts answering line on behalf of insurance clients
  • Provide white glove solutions to State Farm and other Top 10 carriers
  • Respond promptly and professionally to all emails, phone calls and inquiries from agents, contact center and field partners
  • Document customer interaction in Salesforce

Key facts

Hard skills

Other skills

  • Customer Service
  • Microsoft Office
  • Communication

About the company

Safelite logo

Safelite

We’re the auto glass experts. Since 1947, we’ve helped people get back to driving safely. They count on us to repair and replace their glass and recalibrate their vehicle’s advanced safety systems — and that’s something we don’t take lightly. But we’re more than just a glass company. Our teams go above and beyond, pushing the limits to innovate new ways to bring unexpected happiness to people every day. We empower our associates with the support they need to make a difference, deliver memorable service, and do the right thing. Because we know our people make our purpose possible. It’s this philosophy that drives our culture. Come join us. We want to be the best place you’ll ever work. Apply today at safelitecareers.com.

Company details

Company typeXLarge
Company size10001

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Job description

Does this position interest you? You should apply even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

A Brief Overview
The Agency Service Representative is responsible for resolving escalated policyholder and agent concerns by partnering with local Safelite field leaders and other internal departments to provide a solution. They should respond promptly and professionally to all emails, phone calls and inquiries from agents, contact center and field partners. They will also be expected to document their interactions in Salesforce.

Work Location: Remote

Work Schedule: Monday - Friday, 11:30 AM - 8:00 PM Eastern Time

What you will do

  • Provide exclusive concierge / white label service to Mega accounts answering line on behalf of insurance clients
  • Provides white glove solutions to State Farm and other Top 10 carriers, through digital & proactive agent communication while partnering with the Solutions Sales team
  • Specialized service and initiatives aimed toward unique insurance carrier requests
  • Responds promptly and professionally to all emails, phone calls and inquiries from agents, contact center and field partners, handling them from a tactical stand point to allow sales team to focus on relationship building
  • Data clean up / documents customer interaction in Salesforce
  • Other duties assigned by management


Qualifications

Requirements

  • High School Diploma
  • 1-3 years of experience
  • Prior customer service experience
  • Strong communication skills (both verbal and written)
  • Microsoft Office (Word, Excel and PowerPoint)

Preferred

  • Salesforce experience


Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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