Logo for American Income Life: AO

Client Support & Customer Success Representative Remote Canada LC at AO Nation

Role overview

Qualifications

  • Strong communication and interpersonal skills
  • A positive, customer-focused attitude
  • Good organizational and problem-solving abilities
  • Comfortable using computers and business software

Responsibilities

  • Respond to customer inquiries by phone, email, and text
  • Provide information about products, services, and company policies
  • Resolve customer concerns with professionalism and care
  • Recommend products or services that best meet customer needs

Key facts

Other skills

  • Customer Service
  • Communication
  • Social Skills
  • Organizational Skills
  • Problem Solving
  • Computer Literacy

About the company

American Income Life: AO logo

American Income Life: AO

Insurance

AO serves working families across America and Canada and we are the largest distribution system of Globe Life, American Income Division.

Company details

Company typeLarge
IndustryInsurance
Company size1001 - 5000

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Job description

Client Support & Customer Success Representative

Grow Your Career With a Team That Values Great Service

We're looking for a Client Support & Customer Success Representative to join our growing team. If you enjoy helping people, communicating with customers, and building positive relationships, this could be the opportunity for you.

Whether you're starting a new career or bringing experience from customer service, retail, hospitality, administration, or another client-focused role, we provide the training and support to help you succeed.

What You'll Do

  • Respond to customer inquiries by phone, email, and text.
  • Provide information about products, services, and company policies.
  • Resolve customer concerns with professionalism and care.
  • Recommend products or services that best meet customer needs.
  • Maintain accurate customer records using our CRM system.
  • Work collaboratively to achieve customer service and performance goals.

What You'll Bring

  • Strong communication and interpersonal skills.
  • A positive, customer-focused attitude.
  • Good organizational and problem-solving abilities.
  • Comfortable using computers and business software.
  • Previous customer service or sales experience is an asset but not required.

What We Offer

  • Comprehensive training and ongoing support.
  • Flexible scheduling.
  • Performance-based incentives.
  • Career growth and development opportunities.
  • A supportive and collaborative team environment.

Eligibility

Applicants must be legally authorized to work in Canada and currently reside in British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, or Newfoundland and Labrador.

If you're looking for a rewarding opportunity where you can develop your skills while making a positive impact on the customer experience, we'd love to hear from you. Apply today!

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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