Sales Support Coordinator - Luxury Audio

A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.

Have you heard of JBL or Harman/Kardon, some of the world’s leading audio brands?

The market we are leading in is fast paced, fun and dynamic. Our headphones, portable speakers and home entertainment systems will become your area of expertise.

At HARMAN, you have more than a career. Our agile culture gives you the chance to rapidly develop your skills, learn quickly and find ways to create excellent results. We invite you to constantly challenge yourself, cultivate new ideas, work on something new and enhance your abilities. There are many great opportunities across all our HARMAN divisions and locations. Like this one.

You will join our Sales Support department based in Amsterdam, The Netherlands, in the position of: 

Sales Support Coordinator – Nordics & Luxury Audio

A Career at HARMAN Lifestyle:

We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. As a member of HARMAN Lifestyle, you connect consumers with the power of superior sound.

• Contribute your talents to high-end, esteemed brands like JBL, Harman Kardon, Mark Levinson and Revel.
• Unite your passion for audio innovation with high-tech product development.
• Create pitch-perfect, cutting-edge technology that elevates the listening experience.

About the Role:

The Sales Support Coordinator is responsible for administrative processing of orders from order entry to invoicing, receipt, investigation, and subsequent resolution of customer queries / issues for their customer base. You will be responsible for the compilation and analysis of customer accounts, shipments, backorders etc. and constant monitoring of and communication to customers. As a Coordinator you are focused on providing premium service to customers of premium brands.

What You Will Do:

The Sales Support Coordinator is responsible for the End-to-End order to cash process of designated customers from communication and coordination with customers, D.C. and logistical partners.

• Strong customer focus orientation: Constant monitoring of and communication to customers regarding their orders status, shipment planning, documentation, and scheduling.
• Close communication with our distribution center & logistic partners regarding shipment planning, creation of customs documents etc.
• Compilation and analysis of customer accounts, shipments, requirements, etc.
• Order Entry in SAP, Open Order Management including resolving stock availability, pricing etc. issues.
• Invoice creation in SAP, including Proforma creation and handling custom documents.
• Delivery Note Creation including manual POD creation, providing specific D.C. and carrier documentation.
• Coordination with D.C. and customer for time slot bookings and shipment pickups.
• Agent of Compliance to our SOX narratives. Responsible for identifying and escalating breaches of our codes of conduct.
• Entry of credit documents for customers.
• Entry of product return documents in SAP as well as the subsequent handling of the actual returns.

What You Need:

• Fluent in English, both written and verbally is a must.
• Preferably previous experience in a similar role.
• Customer Service minded mentality.
• Ability to work effectively within a matrix environment.
• Experience with MS office suite, especially excel.
• Experience with SAP ERP and/or a similar ERP system is highly preferred.

What is Nice to Have:

• Bachelor’s degree in business administration or a Commercial degree.
• Experience with SAP ERP and/or a similar ERP system are highly preferred.
• Experience with Sales Force or similar CRM system are highly preferred.
• Forward thinking mindset.
• Ability to quickly adapt in a fast-paced changing environment.

What We Offer:

• A flexible work schedule where you will be able to work from home up to 40% and the remaining days in in a fantastic new office at Houthavens, Amsterdam.
• You are going to work in an international team within a friendly global working atmosphere.
• HARMAN offers a diverse and inclusive work environment that fosters and encourages career development opportunities, professional training and competitive market base compensation.
• Top-notch employee discounts on world class HARMAN/Samsung products (JBL, HARMAN Kardon, Bowers & Wilkins, AKG etc.)
• Professional development opportunities through HARMAN University’s business and leadership academies.
• Internal talent management leadership acceleration programs.
• “Be Brilliant” employee recognition and rewards program.
• A unique opportunity to contribute to drive revenue growth and nurture strategic trust-based relationships.

Join HARMAN and discover a world of endless possibilities!

#LI-AB2

#Hybrid

HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.