Role overview

Qualifications

At least 2 years of experience in a similar role
Bachelor's degree required
Interpersonal and communication skills
Time management and organizational skills

Responsibilities

Work with assigned clients and project teams responsible for the delivery of Interactive Response Technology (IRT) for randomization and drug supply management
Responsible for overall maintenance for the team’s IRT systems, including oversight of the support process, identification and mitigation of potential issues/risks
Lead implementation of system change controls for studies during maintenance phase
Create and distribute support and maintenance reports for each of the team’s IRT systems

Key facts

Remote from: Romania
Freelance
Mid-level (2-5 years)
Technical Consultant
English

Hard skills

Interactive Response Technology Data Integration Process Improvement Clinical Trials Client Services Computer Maintenance Systems Design

Other skills

Troubleshooting (Problem Solving)
Technical Curiosity
Communication
Time Management
Analytical Thinking
Creative Problem Solving
Detail Oriented

About the company

Clincierge

Improve your clinical trial retention rates while increasing study access and diversity. Clincierge reduces the emotional, logistical, and financial barriers to clinical trial participation, enabling patients to access life-changing and potentially lifesaving new treatment options. Our high-touch patient concierge services include but are not limited to, individualized air and rail ticketing, hotel and housing accommodations, payment and reimbursement processes, and ongoing patient, family, and caregiver support. Our services reduce the emotional and financial stressors related to travel and out-of-pocket expenses related to clinical trial participation. We address unique patient and caregiver needs, and the many demands complex trial designs place on participants and their families, building custom solutions to specific study-related problems. Our multilingual, in-country Clincierge Coordinators provide seamless logistical support for patients, their families, and caregivers. From initial patient enrollment in a Clincierge-supported study to trial completion, they offer much-needed emotional support and personalized communications each step of the way. This concierge level of patient support assists trial sponsors, CROs, and research institutions in managing the cost and duration of their clinical trials. Clincierge’s value-added services not only enhance patient recruitment and improve retention, but they also relieve clinical research associates, clinical investigators, and other study sponsors and trial site personnel from time-consuming patient logistics. Our services enable study staff to prioritize patient care and focus on study outcomes. We reduce clinical trial administrative costs and streamline patient payments and reimbursements through our efficient online portal.

Company details

Company typeScaleup

Industry

Company size51 - 200

Links

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Job description

Suvoda is a global clinical trial technology company shaping digital experiences that enable clinical trial

sponsor and site professionals to take full command over the inherent logistical complexity behind

mission-critical and time-sensitive patient interactions in life-sustaining studies for therapeutic areas such

as oncology, central nervous system, and rare disease.

Supporting clinical trials means supporting unique experiments that are inherently complex, high-stakes,

and dynamic. It is imperative that Suvoda staff working with clients, end-users, or the systems that client

and end-users interact with understand the clinical trial industry, regulations, Suvoda’s software products

and processes, and especially the specificities of the unique trial in question before taking any actions

they may alter the data of the system in question.

Responsibilities:

Work with assigned clients and project teams responsible for the delivery of Interactive Response

Technology (IRT) for randomization and drug supply management

Responsible for overall maintenance for the team’s IRT systems, including oversight of the

support process, identification and mitigation of potential issues/risks, and working with the client

and other vendors to ensure success using the Suvoda IRT system

Lead implementation of system change controls for studies during maintenance phase
Manage the design of study data integration specifications between the IRT system and other

eClinical solutions

Create data review plans for each of the team’s IRT systems and ensure that reviews are

completed on time per the plan

Create and maintain the study FAQ documents, used by the customer care team to handle

support inquiries and issues

Responsible for the system training materials including manuals, walk through videos, and

presentations.

Work with the client study team to setup the IRT system data upon system go-live
Primary escalation point for the Suvoda Customer Care team on complex support issues

requiring input from the project team to resolve; troubleshoot escalated issues and identify

resolutions

Create and distribute support and maintenance reports for each of the team’s IRT systems to

both internal Suvoda team members and the client’s study teams, as required

Proactively identify trends in support data and determine the root cause for repeated/frequent

support issues; work with the Project Manager and other team members as required to identify

and implement solutions

Identify and assist with the implementation of process improvements for the services department
Assist the product team with the design and development of new features by providing feedback

based on client requests and project experience

Travel to client sites to attend meetings and conduct user training sessions
Assist the customer care team with providing support to system users in multiple countries via the

telephone and email

Assist with the training of new staff members on the Suvoda product and processes
Perform other related duties as required

Requirements:

At least 2 years of experience in a similar role
Bachelor's degree required
Interpersonal and communication skills
Time management and organizational skills
Analytical thinking
Ability to understand technical systems and perform troubleshooting
Creative problem solving
Attention to detail

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