Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.
We are looking for a detail-oriented and proactive Technical Engineering Advisor to join our Customer Success team, supporting large deals and working with key and strategic customers.
In this role, you will act as a key link between customers, providers, and internal teams, ensuring manufacturability of designs and a successful transition into production.
How You’ll Contribute:
- Customer Engagement (Deal Stage):
- Perform routine Design for Manufacturing (DFM) reviews for high-end customer orders
- Analyze part designs and support their optimization to ensure manufacturability
- Communicate with customers by phone, on video calls, and in writing to clarify design and production issues and solve problems
- Support large deals and build trusted relationships with key and strategic customers
- Production Support (Production Stage):
- Collaborate with providers in writing, by phone, and on video calls to resolve manufacturability challenges
- Travel to providers when needed, if location allows
- Provide expertise in complaint handling (excluding formal RMA cases)
- Ensure clear and timely resolution of technical production issues
- Sourcing & Continuous Improvement:
- Work with the Sourcing Engineering team during the provider search stage to identify the most suitable providers
- Support continuous improvement of manufacturing and engineering processes
What You’ll Bring to Xometry:
- Technical Knowledge: 5+ years of experience in CNC machining and sheet metal manufacturing. Strong understanding of 3D printing technologies
- Technical Drawings: Experience working with technical drawings and design-related problem solving
- Understanding of dimensional accuracy, surface roughness, and process limitations.
- Ability to independently identify technical risks and propose manufacturing solutions
- Languages: Fluent and professional English
- Customer Focus: Customer-oriented mindset with a strong understanding of customer needs
- Problem Solving: Strong problem-solving skills and high attention to detail
- Adaptability: Ability to multitask in a fast-paced environment and adapt across different industries
- Location: United Kingdom
Working Conditions:
- Full-time job
- Corporate laptop
- Salary structure: salary + RSUs
- Place of work: Depends on location; hybrid working is available in Chelmsford
- Reports to: Team Lead
Life at Xometry:
Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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