Role overview

Qualifications

Experience in client relationship management
Strong understanding of FMCG sector
Ability to work on multiple projects simultaneously
Excellent communication and organizational skills

Responsibilities

Own client relationships from start to finish
Run several retail projects covering operations and strategy
Identify opportunities to grow accounts
Collaborate with sales to onboard new clients

Key facts

Remote from: United Kingdom
Full time
Customer Success Manager (CSM)
English

Hard skills

Customer Relationship Management Project Management Organizational Strategy

Other skills

Collaboration
Communication
Problem Solving
Teamwork

About the company

Roamler

Founded in 2011, Roamler provides businesses with B2B crowd-based solutions, answering the call of companies for efficiency with widespread, on-demand professionals and individuals. These 'Roamlers' are recruited, trained, and organized according to their skills, experience, and location, and then matched to 'tasks'. Roamler is the European leader in crowd-supported field-marketing activities, performing tasks for the biggest FMCG manufacturers, consumer brands, PCGs, and retail chains. Since 2016, Roamler is also active in crowd-supported technical solutions such as installations, service and repairs, executed by a network of certified professionals spread across the Netherlands, the UK and Germany. In 2018, Roamler launched the first-ever venture to increase flexibility and efficiency in the home care and healthcare industries, by leveraging the power of a large network of professional caregivers active across the Netherlands. In 2020, Roamler received a 20M euros funding from Endeit Capital, Smartfin and Achmea Innovation Fund and ranked among the top three fastest-growing scale-ups in Europe. In March 2021, Roamler acquired Datlinq, data company specialized in foodservice and food retail data, with the purpose of enabling its clients to build a fully data-driven route- to- market also in the out-of-home channel. In October 2021, through its Retail division, Roamler has acquired Mobeye, strong French player in crowd-supported field marketing services for businesses; with the goal of further expanding its commercial proposition to FMCGs and retailers, while consolidating a leadership position also in the French market. Sign up to our monthly newsletter to receive the latest insights, innovations, and opportunities when it comes to flexible resourcing for businesses! https://campaign.roamler.com/newsletter

Company details

Company size201 - 500

Links

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Job description

Location: UK (remote) | Full-time

Ready to become our new Customer Success Manager at Roamler?

P&G, Red Bull, Unilever. You know the names, and at Roamler you will work with them directly. Our crowdsourcing app sends thousands of Roamlers into stores across multiple countries, to check shelves, build promotional displays and capture what is really happening at the point of sale. We turn those insights into execution, and that drives real business decisions for the biggest FMCG brands in the world. As Customer Success Manager you are the link between those brands and our platform.

What you will do

You own your client relationships from start to finish. You are their go-to person, and you make sure their goals are not just met but exceeded. Your days are varied: you run several retail projects at the same time, covering everything from operations to commercial strategy. You spot opportunities to grow your accounts, and you team up with sales to bring new clients on board. Internally you share insights, run evaluations and help colleagues across Europe sharpen their projects.