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SUMMARY OF RESPONSIBILITIES
Junior software engineers are responsible for both product development and support across our StatCall and StatMobile platforms. This role involves designing, building, testing, and deploying software features, as well as investigating, resolving, and documenting technical support issues reported by users. The ideal candidate enjoys problem-solving, has strong development fundamentals, and is eager to contribute to the continuous improvement of our software ecosystem. This role reports to the senior project manager.
PRIMARY DUTIES AND RESPONSIBILITIES
Software development:
Design, develop, test, and maintain web and mobile application features in StatCall and StatMobile.
Follow best practices in software engineering, including clear documentation, modular code, and version control.
Participate in code reviews, sprint planning, and technical discussions.
Work closely with engineering and product teams to understand and implement feature requirements.
Support & issue resolution:
Troubleshoot and resolve application issues reported via internal or client-facing support channels.
Reproduce, diagnose, and document bugs and collaborate with developers to prioritize and resolve them.
Monitor logs and alerts for anomalies or system performance issues.
Provide second-line support for escalated issues and assist with post-release validation.
System operations & testing:
Assist in maintaining ci/cd pipelines and cloud infrastructure tools.
Perform root cause analysis on support incidents and implement corrective actions.
Contribute to end-to-end and regression testing for releases.
Documentation & reporting:
Maintain accurate documentation of support cases, engineering notes, and known issues.
Help improve internal knowledge bases and onboarding resources.
Provide insights and status updates to stakeholders when necessary.
Continuous improvement & collaboration:
Identify areas of system improvement and help implement performance or usability enhancements.
Share insights with cross-functional teams to improve product stability and customer experience.
Assist in training or knowledge transfers as needed across support and engineering teams.
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