Role overview

Qualifications

Experience in a call centre or phone-based customer role
Clear, confident spoken English
Familiarity with basic computer systems and CRM tools
A positive, resilient attitude

Responsibilities

Handle inbound and outbound calls in a friendly, professional way
Answer questions and resolve issues on the first call where possible
Log call details and update customer records accurately
Follow scripts and processes while keeping conversations natural

Key facts

Remote from: Africa
Full time
Call Center Agent
English

Hard skills

Call Center Experience Language Education Positive Psychology

Other skills

Problem Solving
Customer Service
Record Keeping
Computer Literacy
Communication
Teamwork
Resilience

About the company

Remote Recruitment

Human Resources, Staffing & Recruiting

REMOTE RECRUITMENT is a remote jobs recruitment agency that assists UK-based companies with finding the best talent for their needs. We operate as a full-service employment agency providing recruitment/staffing for the following specialist fields:- Marketing specialists- Sales- Assistants/adminWe source talent and handle the entire process on your behalf, based on your company’s needs for each role. We also take care of background checks and contracts to ensure you focus your attention where it’s needed, on your business.

Company details

Company typeScaleup

IndustryHuman Resources, Staffing & Recruiting

Company size11 - 50

Links

Website LinkedIn See all jobs

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

Remote Recruitment is hiring Call Centre Agents to join a UK employer, working fully remotely from South Africa. This is a 100% remote role handling inbound and outbound calls for UK customers in a supportive team environment.

Role overview

You'll spend your day on the phone helping customers, answering questions and making sure every call ends on a positive note. If you enjoy talking to people and solving problems, you'll feel right at home.

Key responsibilities

Handle inbound and outbound calls in a friendly, professional way
Answer questions and resolve issues on the first call where possible
Log call details and update customer records accurately
Follow scripts and processes while keeping conversations natural
Escalate complex cases to the right team when needed

What you'll need

Experience in a call centre or phone-based customer role
Clear, confident spoken English
Familiarity with basic computer systems and CRM tools
A positive, resilient attitude
A reliable internet connection and a quiet place to take calls

What's on offer

Salary of R13,000 to R16,000 per month, depending on experience. Working hours are 09:00 to 17:00 UK time (11:00 to 19:00 SAST), Monday to Friday. You'll get full training, a friendly team around you, and steady work with an established UK employer from home.