Role overview

Qualifications

More than 2 years of experience in appointment setting
Experience in high-volume scheduling/booking
Strong attention to detail and ability to follow processes consistently
Confident, warm phone manner and clear written communication

Responsibilities

Make inbound/outbound calls and SMS to book in-home appointments with patients
Plan appointments by location, using Google Maps to minimise travel time between visits
Manage reschedules, cancellations, and no-shows promptly and professionally
Keep patient and appointment records accurate and up to date, documenting all actions clearly

Key facts

Remote from: Philippines
Full time
Mid-level (2-5 years)
English

Hard skills

Telephony Internal Documentation

Other skills

Scheduling
Organizational Skills
Detail Oriented
Communication
Teamwork
Time Management
Problem Solving

About the company

Manila Recruitment

Human Resources, Staffing & Recruiting

Manila Recruitment is a full service recruitment consultancy providing executive, expert and technical recruitment support for the Filipino market. We are the leader in innovation for recruitment solutions in the Philippines since 2010. We were born from entrepreneurial roots, and carefully crafted into a full-service consultancy that delivers a suite of innovative headhunting and talent sourcing solutions. Our expertise is defined by an unparalleled understanding of the “big picture” business needs of our clients, and how recruitment solutions can only be tailored for optimum results when a holistic view is taken. The Manila Recruitment difference is rooted in our passion to scour the globe for cutting-edge developments in recruitment science. We get genuinely excited by developments in social sourcing strategies, web 3.0 tools for headhunters and areas of innovation that can help us deliver the best client and candidate experiences. We identify and deliver the latest international recruitment strategies specifically adapted for headhunting talent within the Filipino market. Producing unrivalled access to perfectly matched, previously undiscoverable talent for our clients. The recipe is simple, innovation, international best practice, combined with local market knowledge, a candidate database of over 40,000 and growing, and of course our greatest asset – simply the best team of passive talent sourcing, end-to-end recruitment consultants in the Philippines!

Company details

Company typeSME

IndustryHuman Resources, Staffing & Recruiting

Company size11 - 50

Links

Website LinkedIn See all jobs

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Job description

This is a great opportunity to join a company that offers a positive work culture. While KPIs are in place, the environment is supportive and not toxic. Management is approachable and understanding.

Company Profile:

Founded in 2022, our Australian client is an in-home healthcare company that organise appointments with healthcare practitioners to improve their health and manage condition.

Role Overview:

We’re hiring a reliable, high-output Reception & Booking Coordinator to contact patients and schedule in-home appointments. This role requires strong phone communication, fast admin, and practical scheduling skills — including checking Google Maps/travel time to keep appointments geographically sensible and routes efficient.

Key Responsibilities:

• Make inbound/outbound calls and SMS to book in-home appointments with patients.

• Plan appointments by location, using Google Maps to minimise travel time between visits.

• Manage reschedules, cancellations, and no-shows promptly and professionally.

• Keep patient and appointment records accurate and up to date, documenting all actions clearly.

• Coordinate with the internal team to ensure pharmacists’ daily schedules run smoothly.

• Support the team by covering shifts or duties during absences.

• Attend regular meetings with the team and the Reception Manager.

• Collaborate with Pharmacist, Data Entry and Sales Team when necessary.

KPI: (formula-based)

• Number of Inbound Calls

• Number of Outbound Calls

• Number of Booked Appointments

• Number of Cancelled Appointments

Requirements

• More than 2 years of experience in appointment setting.

• Experience in high-volume scheduling/booking (healthcare reception, allied health, call centre, logistics scheduling, etc.).

• Strong attention to detail and ability to follow processes consistently.

• Confident, warm phone manner and clear written communication.

• Comfortable working remotely, managing multiple tasks, and meeting performance targets.

Performance Expectations

• KPI/targets-based role (volume + accuracy).

• High responsiveness during shift and strong documentation standards.

Advantageous but not required:

• Experience in working with an AU, US, or UK company

Job Type: Contract

Employment Type: Full-time

Schedule: Monday to Friday 8:45 AM - 5:45 PM Melbourne Time (5:45 AM - 2:45 PM PH Time), Including a 1-hour lunch break and two 15-minute breaks

Location: Remote

Industry: Healthcare