Role overview

Qualifications

12+ years of experience in account management, strategic partnerships, customer success, business development, consulting, or related commercial leadership roles
Experience influencing organizational strategy, operating models, and cross-functional decision-making in multi-layered customer-facing organizations in high growth or complex environments
Proven ability to shape strategy, influence senior stakeholders, and drive measurable business outcomes across large enterprise partnerships
Experience in fintech, platforms, payments, commerce, SaaS, or other technology-driven industries is preferred

Responsibilities

Lead with strategy, develop exceptional teams, and shape how Affirm grows and strengthens our platform partnerships
Set the vision and strategy for Account Management across a portfolio of diverse platform partners
Drive portfolio performance across retention, growth, product adoption, operational health, and long-term partnership value
Build trusted relationships with executive stakeholders at strategic partners and serve as a senior strategic partner on complex decisions, escalations, portfolio prioritization, and operational execution

Key facts

Remote from: Canada, United States
Full time
Expert & Leadership (>10 years)
Account Manager
English

Hard skills

Account Management Strategic Partnership Commercial Management Customer Success Management Business Development Cross-Functional Collaboration Social Influences Payment Schedule Software As A Service (SaaS) Technology Ecosystems

Other skills

Analytical Thinking
Decision Making
Negotiation
Problem Solving
Team Building
Communication
Relationship Building
Empathy

About the company

Affirm

Financial Services

At Affirm, we’re using today’s technology to bring significant disruptive innovation to the financial industry. We focus on improving the lives of consumers by delivering simple, honest and transparent financial products. We have roles across a variety of teams, including engineering, product, finance, operations, revenue, marketing, people and more. A note to applicants: Fake job and recruiting scams are on the rise. Affirm will never ask you to pay any upfront fees or send you any checks to purchase equipment during any part of the recruiting process. Affirm only uses legitimate company email address domains (either “@affirm.com” or "@us.greenhouse-mail.io”) to communicate with candidates via email. We have roles across a variety of teams, including engineering, product, finance, operations, revenue, marketing, people and more. Affirm is also proud to be a remote-first company! Attracting great people starts by finding talent in different places. That's why we built remote work into the DNA of how we do business—but if an office space is more your style, we have offices in Chicago, New York City, Pittsburgh, San Francisco, and Toronto. Not to mention we have comprehensive and award-winning benefits that were made for you. Interested in learning more? Check out our careers page and apply today! Visit affirm.com/careers for more information. A note to applicants: Fake job and recruiting scams are on the rise. Affirm will never ask you to pay any upfront fees or send you any checks to purchase equipment during any part of the recruiting process. Affirm only uses legitimate company email address domains (either “@affirm.com” or "@us.greenhouse-mail.io”) to communicate with candidates via email.

Company details

Company typeLarge

IndustryFinancial Services

Company size1001 - 5000

Links

Website LinkedIn See all jobs

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

About the Revenue Team:

The Revenue team drives Affirm’s top-line growth through strategic partnerships, pricing, and go-to-market execution. We acquire, retain, and expand merchant relationships across eCommerce, in-store, telesales, and the Affirm app. The team leads onboarding, relationship management, and performance optimization to help partners succeed. We deliver value-added solutions, drive adoption, and support long-term business growth by connecting merchants and consumers through Affirm’s products.

About the Role:

Affirm is reinventing credit to deliver honest, flexible payment options without hidden fees. As Director, Platform Accounts Management, you will lead a strategic commercial organization responsible for growing and strengthening platform partnerships. You’ll shape strategy, lead high-performing teams, and collaborate cross-functionally to drive scalable business impact and platform success.

What You’ll Do:

Lead with strategy, develop exceptional teams, and shape how Affirm grows and strengthens our platform partnerships.
Set the vision and strategy for Account Management across a portfolio of diverse platform partners, aligning team priorities to company and commercial goals
Lead and develop a high-performing organization through team members, driving accountability, strategic alignment, and scalable execution across the portfolio
Drive portfolio performance across retention, growth, product adoption, operational health, and long-term partnership value
Navigate complex and ambiguous business challenges, balancing partner needs, operational realities, and Affirm’s long-term strategic priorities
Build trusted relationships with executive stakeholders at strategic partners and serve as a senior strategic partner on complex decisions, escalations, portfolio prioritization, and operational execution
Influence broader commercial strategy and organizational priorities through insights gathered from platform partnerships, portfolio trends, and market dynamics
Establish scalable operating models, business rhythms, and performance frameworks that improve organizational effectiveness and customer experience
Partner cross-functionally with Product, Sales, Marketing, Analytics, Risk, Finance, and Operations leaders to deliver merchant and business outcomes at scale

What We Look For:

You bring deep commercial leadership experience, strong people leadership skills, and the ability to influence outcomes across teams and organizations.
12+ years of experience in account management, strategic partnerships, customer success, business development, consulting, or related commercial leadership roles
Experience influencing organizational strategy, operating models, and cross-functional decision-making in multi-layered customer-facing organizations in high growth or complex environments
Demonstrated ability to build alignment across cross-functional teams and navigate competing priorities with clarity and empathy
Proven ability to shape strategy, influence senior stakeholders, and drive measurable business outcomes across large enterprise partnerships
Strong business judgment and analytical thinking, with experience solving complex, undefined problems and making decisions with long-term impact
Exceptional communication and relationship-building skills, including experience engaging with executives, negotiating priorities, and influencing without direct authority
Experience in fintech, platforms, payments, commerce, SaaS, or other technology-driven industries is preferred

Pay Grade - O

Equity Grade - 12

Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, which includes the annual base pay and the sales incentive target.

Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)

USA On Target Earnings (CA, WA, NY, NJ, CT) per year: $275,000 - $350,000

USA On Target Earnings (all other U.S. states) per year: $243,750 - $318,750

Please note that visa sponsorship is not available for this position.

#LI-Remote

Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.

We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:

Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount

We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.

By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.