Quality Assurance Assistant

Company Description

New York Psychotherapy and Counseling Center (NYPCC) is New York State’s largest community mental health clinic, serving more than 15,000 clients each month through accessible in-person and telehealth services. With over 50 years of experience, we remain deeply committed to clinical excellence and meaningful care for the communities we serve.

In 2025, NYPCC was recognized by City & State as both a Top Place to Work and a Top Mental Health Care Provider in New York, and we are proud to hold Mental Health America’s Platinum Bell Seal. These honors reflect our mission-driven culture and our strong emphasis on employee well-being, professional growth, and lasting impact.

Benefits of working with us:

• We Pay Down Your Student Loans!
• Medical, Dental, and Vision Insurance is Paid for by NYPCC 100%
• Paid Time Off and Company Paid Holidays
• 403B Retirement Plan with Match!
• Amazing Workplace Culture
• NYPCC Health and Wellness Events

Job Description

Responsibilities

• Provide Administrative Support to the QA team 
• Project management support 
• Generate and maintain accurate data using spreadsheets  
• Follow up with staff regarding QA issues and track outstanding issues 
• Organize agendas, generating meeting minutes, and maintaining order within the team shared folders 
• Take meeting minutes. 
• Accurately plan, organize and prioritize tasks given by the QA team 
• Perform other duties as assigned by the QA team 

Qualifications

Requirements: 

• Currently pursuing a bachelor's in social work, psychology, business or other related healthcare field or already have a degree is required 
• Meticulous attention to detail and superior organizational skills 
• Ability to work collaboratively in a team-oriented environment 
• Excellent verbal and written communication skills required 
• Exceptional time-management skills required 
• Exceptional customer service and interpersonal skills  
• Good presentation skills required 
• Must be extremely flexible, capable of meeting deadlines and managing multiple priorities 
• Must be proficient in Microsoft Office applications such as Excel and SharePoint 
• Demonstrated commitment to NYPCC's mission and safeguarding principles to ensure client and staff wellbeing 

Additional Information

All your information will be kept confidential according to EEO guidelines.

Salary: $50,000 - $60,000