Service Cloud Product Owner (Canada Remote)

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Aperçu de l’entreprise

Chez Motorola Solutions, nous pensons que tout commence par nos employés. Nous sommes une communauté mondiale soudée, unie par la volonté incessante de contribuer à la sécurité des personnes partout dans le monde. Nous concevons et connectons des technologies qui contribuent à protéger les personnes, les biens et les infrastructures. Nos solutions favorisent la collaboration essentielle pour améliorer la sécurité des populations, des écoles, des hôpitaux, des entreprises et, finalement, des nations. Connectez-vous à une carrière qui compte et aidez-nous à bâtir un avenir plus sûr.

Department Overview

Our IT organization has a critical role in driving extraordinary business results. Through a strong partnership with other areas of our business, we bring innovative thinking to every conversation and deliver with integrity. We’re looking for people who bring great ideas and who make our partners’ ideas better. Intellectually curious advisors (not order takers) who focus on outcomes to creatively solve business problems. People who not only embrace change, but who accelerate it.

Job Description

We are seeking a strategic, high-caliber Product Owner, Service Cloud to join our Customer Support IT organization. Our mission is to deliver seamless, frictionless digital experiences for our customers, partners, and employees alike.

In this role, you will be the driving force behind the evolution of our assisted service customer support applications. You will partner closely with business stakeholders to drive strategy, prioritize backlog, and ultimately leverage technology to best serve our employees and customers. You will also lead transformational efforts for our customer support channels.
 

Responsibilities

• Product Vision & Strategy: Own and define a compelling vision for the Service Cloud ecosystem. Partner with business stakeholders to create and execute strategy, roadmap, and goals.

• Backlog & Execution Management: Lead prioritization, grooming, maintenance, and health of the product backlog. Translate high-level strategic priorities into clear, actionable, and high-quality user stories and tasks for the engineering team. Balance business value and technical debt. 

• Product Delivery & Agile Execution: Work closely with global development teams to ensure timely and accurate delivery, and anticipate and plan for risks. Participate in sprint planning and reviews. Provide clarifications and decisions promptly to keep the development process moving efficiently. 

• User Experience: Partner with CX/UX to design intuitive journeys. You will actively listen to explicit user feedback to resolve pain points, while proactively auditing workflows to uncover and eliminate hidden friction for both customers and employees.

• Data-Driven Performance: Define and track product KPIs, analyzing case volume, usage data, and user feedback, to measure success, drive continuous improvement, and take proactive action to achieve strategic goals.

• Cross-Functional Leadership: Partner strategically with Customer Service, Finance, Supply Chain, Marketing, Sales, and IT to drive enterprise-wide alignment and ensure a unified vision for the support ecosystem.

Requirements

• Proven track record as a Product Owner or Product Manager, with deep, hands-on experience managing and scaling Salesforce Service Cloud (or equivalent enterprise customer support application ecosystems).

• Exceptional communication skills with a proven ability to influence, negotiate, and align priorities with senior business partners.

• Strong experience working in Agile/Scrum environments, with a mastery of translating business requirements into developer-ready technical documentation.

• A passion for user experience, data-driven decision-making, and a relentless focus on creating simple solutions to complex problems.

• Strong analytical skills with the ability to define, track, and report on product success metrics, KPIs, and user adoption.

Target Base Salary Range: $115,000 CAD - $125,000 CAD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-MP2
#LI-REMOTE

Basic Requirements

• Bachelor’s Degree with 5+ years of product management/product owner experience

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

No

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

Motorola Solutions adopte, favorise et promeut les principes de diversité, d’équité et d’inclusion. Nous encourageons et accueillons les candidatures de toutes les personnes qualifiées, quelles que soient leur race, origines ethnique, religion ou croyance, orientation sexuelle, identité et expression sexuelle, statut d’anciens combattants ou tout autre statut protégé par la Loi.

Nous sommes fiers de notre culture axée sur les personnes et les communautés, encourageant ainsi chaque Motorolan d’être la version la plus authentique de lui-même dans ses responsabilités afin de tenir la promesse d’un monde plus sécuritaire.

Si vous souhaitez vous joindre à notre communauté mais croyez que vous ne possédez pas toutes les exigences requises pour le poste convoité, nous aimerions tout de même connaître les raisons pour lesquelles vous pensez être un excellent candidat pour notre équipe.

Nous offrons également des mesures d’adaptation pendant toutes les étapes du processus d’embauche afin de favoriser l’inclusion des personnes vivant avec un  handicap physique et/ou mental. Pour demander un aménagement, veuillez remplir ce formulaire d'aménagement raisonnable afin que nous puissions vous aider.