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Implementation Manager

Overjet

Role overview

Qualifications

  • Experience in implementation, onboarding, or project coordination, ideally in SaaS or healthcare tech.
  • Relentless follow-through: you keep many moving launches on track without dropping details.
  • Confident, client-facing communication with operational stakeholders (office managers, IT).
  • Comfort in fast-paced, ambiguous, high-growth environments: you create structure rather than wait for it.

Responsibilities

  • Own launch implementation end to end: from intake and kickoff through go-live and a short post-launch stabilization window.
  • Cross-functional Implementation Partner: provide the detail and deliver expertise to Sales and Success partners to build and manage effective client mutual action plans.
  • Orchestrate the rollout: organize Overjet's internal teams and the client to get clinics live; sequence and manage the delivery chain to hit delivery timelines.
  • Run the operational execution: execute the steps required to get launches done across resourcing, scheduling, install, training, and readiness.

About the company

Overjet logo

Overjet

Overjet is pioneering the next era of dentistry. Modern DSOs and insurance companies are realizing the clinical and operational value of innovative technologies and moving towards smart operations that leverage artificial intelligence. Guided by a patient-centric AI, Overjet’s FDA-cleared platform offers more data points in x-rays than previously possible. It integrates with major practice management and imaging systems to guide clinicians to arrive at precise & accurate diagnostic decisions, better care and patient outcomes that drive dentistry forward. With data-driven diagnoses being the key to success, Overjet enables clinicians to achieve higher clinical accuracy, precision, and consistency. When dentists see objective confirmation of a diagnosis they made, they feel more confident, and patients know they can trust their doctors. Building on formative experiences with MIT and Harvard School of Dental Medicine, Overjet was founded on the vision to enhance clinical decision-making to improve oral health. Every day, some of the largest DSOs, dental groups, and insurance companies rely on accurate information provided by Overjet to deliver care and services.

Company details

Company typeScaleup
Company size51 - 200

Links

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Job description

Lead the Future of Dentistry. 

Overjet is the world-leader in dental AI. Already, thousands of dental providers and insurers rely on our platform to deliver the best possible care. Now, we’re looking for talented people to fulfill our mission: improve oral health for all.

Overjet is where builders become leaders. Everyone here loves to make new things: new products, new partnerships, new content, and a new category of AI technology. And as Overjet grows ridiculously fast, so will you.

Simply put, there’s no better place to accelerate your career. Come join us!

The Role

Your mission will be to drive complex client launches from intake to revenue-live - the operational execution and orchestration engine that takes clients live and sets them up for success. You'll engage internal and client stakeholders, work with more autonomy in ambiguity, and deliver business-critical results.

Depending on the the proven experience, this role has the potential to be considered at the Senior Implementation Manager as well. Senior managers will carry higher expectations on delivery, senior stakeholder engagement, and the ability to drive the largest, most complex enterprise rollouts.

This position is fully remote, but we are looking for candidates based in Egypt, Pakistan, or the Philippines. US working hours are required.

Responsibilities

  • Own launch implementation end to end: from intake and kickoff through go-live and a short post-launch stabilization window.

  • Cross-functional Implementation Partner: provide the detail and deliver expertise to Sales and Success partners to build and manage effective client mutual action plans; ensure partners are consistently informed and enabled to successfully manage client relationships.

  • Orchestrate the rollout: organize Overjet's internal teams (e.g. Solutions Engineering, Training, Support, Clinical) and the client to get clinics live; sequence and manage the delivery chain to hit delivery timelines.

  • Run the operational execution: execute the steps required to get launches done across resourcing, scheduling, install, training, and readiness; keep momentum when things get messy.

  • Keep systems of record honest: own clinic-level reporting and action tracking, maintain clean and accurate records, keep Salesforce and trackers current, and move customers cleanly through the stage gates.

  • See around corners: Surface blockers and capacity risks early, proactively resolve issues, and help build the playbooks and automation that make the next launch faster.

Qualifications

  • Experience in implementation, onboarding, or project coordination, ideally in SaaS or healthcare tech.

  • Relentless follow-through: you keep many moving launches on track without dropping details.

  • Confident, client-facing communication with operational stakeholders (office managers, IT).

  • Comfort in fast-paced, ambiguous, high-growth environments: you create structure rather than wait for it.

  • Excellent internal communication and collaboration skills.

  • Fluency with Salesforce and spreadsheets, and an instinct to automate the repetitive.

  • Clinical and Dental industry experience is a plus.

Overjet's Values

  • Excellence: Aim Higher

  • Velocity: Quickly Deliver Results

  • Ownership: Go the Extra Mile

  • Win-win: Care Deeply

Company Recognition

EEOC

Overjet is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. Even if you don't meet 100% of the qualifications for this job, we strongly encourage you to apply! 

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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