Florida Virtual School
E-learning
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Our team members enjoy competitive salaries, a well-rounded benefits package, generous paid time off (including 25 holidays, vacation, and sick leave), and an array of professional development opportunities. We’re always looking to add to our team of more than 3,000 dedicated professionals who are leading online education worldwide with transformative digital solutions – personalized to every student.
Deadline to apply is 11:59 PM on
07-10-2026(Support staff salary will be based on internal equity and experience)
Position General Summary:
Under general supervision, the Customer Care Representative is the first line of support for external and internal customer service including but not limited to inbound/outbound calls, responding to emails and helpdesk tickets. The Customer Care Representative monitors the email calendars and inboxes, distributing action items to team members while providing timely responses to internal and external customers. The Customer Care Representative may assist in reporting data, and ensures the accuracy, efficiency, and timeliness of data and reports. This position is responsible for performing specialized clerical, and technical tasks with minimal supervision and instruction, with a high degree of customer service.
Essential Position Functions:
Answer inbound calls from both internal and external customers
Serve as a liaison between the department and those customers being served
Assist customers, while troubleshooting minor technology or system issues and escalate unresolved issues within established timelines
Utilize the Help Desk Ticket process to respond to and resolve inquiries submitted by internal and external customers
Respond to inquiries and provide assistance to customer requests
Properly document requests and provide responses in compliance with internal policies and state and federal law and escalating concerns or issues
Meet professional obligations through efficient work habits such as, meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrate respect for others
Perform related duties as assigned.
(These essential functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job related duties as required.)
Minimum Requirements:
Education/Licensure/Certification:
High School Diploma
Associate’s Degree, preferred
Experience:
One year customer service or administrative/clerical experience; or an equivalent combination of education and experience
Experience in a professional office or school environment
Knowledge, Skills, and Abilities (KSA's):
Strong attention to detail
Ability to ensure confidentiality with regard to sensitive information
High level understanding of the principles and practices of customer service
Ability to review and analyze processes and recommend improvements
Ability to efficiently coordinate multiple projects and meet required deadlines
Strong verbal and written communication skills, specifically phone and email
Bilingual with the ability to speak, read, and write in Spanish and English, preferred
Ability to establish and maintain effective working relationships; providing a high level of customer service to both internal and external customers
Experience with Microsoft Office Suite
Computer systems and their application and an understanding of the concepts involved in data processing
Laws, regulations, rules and policies governing a school, school district, The Florida Education Code, and the ability to apply them with good judgement in a variety of situations
Ability to learn quickly, develop and implement policies and procedures for data processing
Ability to review, interpret and evaluate applications and other specialized documents
Ability to understand and provide oral and written instructions on complex matters
CORE COMPETENCIES FOR SUCCESS:
JOB KNOWLEDGE AND SKILLS
Team member carries out essential job functions with accuracy, engages in ongoing and relevant professional learning, applies new knowledge effectively, and demonstrates mastery of job-specific skills
PRODUCTIVITY
Team member produces high quality work, meets organizational and departmental deadlines, balances multiple responsibilities, manages time effectively, and seeks ways to improve processes and productivity
COMMUNICATION
Team member communicates clearly in written and verbal formats, collaborates effectively, demonstrates professionalism in all interactions, exhibits strong interpersonal skills, and contributes to a positive team and professional community
CUSTOMER FOCUS
Team member addresses the needs of internal and external customers, analyzes problems effectively, contributes to innovative solutions, seeks opportunities for improvement, and successfully adapts to change
PHYSICAL REQUIREMENTS AND ENVIRONMENTAL CONDITIONS:
Frequency of travel: Occasional travel is required for meetings, trainings and conferences; location may vary and may require overnight stays
Efforts required working in an office environment, able to lift boxes from floor level to carts on occasion weighting up to 25 lbs.
(Reasonable accommodations will be made in accordance with existing ADA requirements for otherwise qualified individuals with a disability.)
After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.
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