Role overview

Qualifications

Bachelor's degree in Healthcare Administration, Business Administration, Human Services, or a related field (or equivalent experience)
5+ years of healthcare operations, client access, intake, authorizations, or revenue cycle experience
3+ years of leadership experience
Strong leadership, communication, and problem-solving skills

Responsibilities

Lead the Care Navigation, Intake, and Authorizations teams
Improve the client journey from referral to service start
Monitor key performance metrics and drive operational improvements
Coach, mentor, and develop high-performing leaders

Key facts

Remote from: California (USA)
Full time
Senior (5-10 years)
English

Hard skills

Health Care Industry Authorization (Computing) Clinical Documentation Behavioral Health ABA Intervention Autism Spectrum Disorders Developmental Disabilities Multi-Health Systems

Other skills

Leadership
Communication
Problem Solving

About the company

360 Behavioral Health

With a long-standing history as one of the original and most established authorities caring for individuals impacted by autism and developmental delays, 360 Behavioral Health has earned the trust as a leading provider of Applied Behavior Analysis (ABA)-based behavioral health services in the United States, renowned for our expertise in comprehensive ABA therapy. We specialize in services that make a difference. Our qualified clinicians are dedicated to improving the lives of individuals with developmental delays and their families through evidence-based practices and personalized treatment plans. We offer a variety of services to help our clients achieve better outcomes. With a mission to transform the lives of those we serve, we offer a comprehensive range of services, from ABA to enhanced personal assistance and behavioral respite. We Empower: With us, every day is unique and filled with opportunities to touch lives. Work with 1 to 3 clients daily in our state-of-the-art clinics, the client's home or school, or the local community. We Transform: Our focus is a relentless pursuit of transformation – in care, culture, and career growth. Our commitment goes beyond just services; we provide an environment where partners innovate, grow, and create a lasting impact on the lives of the individuals and families we serve. We Thrive: Here, thriving is not just a goal but a lifestyle. We foster a culture of diversity, teamwork, and work-life harmony. Our highly trained professionals provide a compassionate, evidence-based approach while working closely with clients to develop a customized treatment plan that promotes growth, independence, and overall quality of life. We’re more than a provider; we’re a community that puts clients at the core.

Company details

Company size1001 - 5000

Links

Website LinkedIn See all jobs

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Job description

Director of Client Access

Location: Remote
Job Type: Full-Time

Lead the Client Experience from Day One

At 360 Behavioral Health, we're dedicated to helping children and families access life-changing care. We're looking for an experienced Director of Client Access to lead our Care Navigation, Intake, and Authorizations teams while creating a seamless, compassionate experience from the first inquiry through service initiation.

If you're a strategic healthcare leader who enjoys improving processes, developing teams, and driving operational excellence, we'd love to meet you!

Perks & Benefits – Right Up Front!

Competitive compensation: $95,000K-$105,000K/year
[List Required Availability]
7 Paid Holidays
Paid Time Off/Sick Time
Career development and advancement opportunities
Fun and supportive company culture
Expansive Health, Vision, and Dental plans for full-time partners
401(K) retirement savings program
Mileage and phone reimbursement
And so much more!

What You'll Do

Lead the Care Navigation, Intake, and Authorizations teams.
Improve the client journey from referral to service start.
Monitor key performance metrics and drive operational improvements.
Partner with Clinical Operations, Revenue Cycle, and Payor Relations.
Develop scalable workflows that support organizational growth.
Coach, mentor, and develop high-performing leaders.
Ensure compliance with payer requirements and organizational policies.
Resolve escalated client access and authorization issues.

What You'll Bring

Required:

Bachelor's degree in Healthcare Administration, Business Administration, Human Services, or a related field (or equivalent experience).
5+ years of healthcare operations, client access, intake, authorizations, or revenue cycle experience.
3+ years of leadership experience.
Experience with insurance eligibility, authorizations, and healthcare documentation.
Strong leadership, communication, and problem-solving skills.

Preferred:

Experience in behavioral health, ABA, autism services, developmental disabilities, or a multi-site healthcare organization.

Make a Difference

Join a team that's passionate about improving access to care and supporting families when they need it most. If you're ready to lead with purpose and create meaningful change, apply today!

If you are a resident of California and applying for a job with us, please click the following link CCPA Privacy Notice to learn more regarding how we collect and handle your personal information under the California Consumer Privacy Act (CCPA).

360 Behavioral Health is an Equal Opportunity Employer
We provide reasonable accommodations for any part of the application or employment process. Please contact us at joinus@360bhmail.com for assistance.

We comply with ADA regulations and provide auxiliary aids, services, and policy modifications to ensure equal access for all applicants and employees.