Head of Global Service Providers

What You Can Expect

You will lead Zoom's global service provider strategy, partnering with telecommunications carriers and cloud providers worldwide. You will build scalable partnership programs, negotiate strategic agreements, and drive technical integrations. You will deliver significant revenue growth while expanding our service provider ecosystem across all regions.

About the Team

We drive Zoom's growth through strategic service provider partnerships globally. Our team collaborates across product, sales, and operations to enable seamless partner experiences. We exist to scale Zoom's reach through telecommunications carriers and managed service providers.

Responsibilities

• Developing and executing global go-to-market strategy for service providers including carriers, managed service providers, and cloud providers across all regions

• Building executive relationships with Tier 1 and Tier 2 service providers and leading complex commercial negotiations on pricing, technical integrations, and partnership terms

• Designing scalable partner programs including onboarding processes, technical enablement, API integrations, and operational infrastructure

• Partnering with Product, Engineering, and Regional Sales teams to align service provider requirements with product roadmap and platform capabilities

• Building and developing a global team of business development managers, partner engineers, and program managers while driving cross-functional collaboration

What We’re Looking For

• Demonstrate 10+ years of experience in telecommunications, service provider partnerships, or channel partnerships within enterprise software or SaaS

• Lead global teams for 5+ years in senior roles with revenue responsibility

• Negotiate complex, multi-stakeholder partnerships with telecommunications carriers and managed service providers

• Manage technical integrations including APIs, cloud peering, and billing systems

• Build business cases and financial models for partnership programs

• Communicate effectively with executive audiences across multiple cultures and time zones

• Bring experience from UCaaS/CCaaS vendors or telecommunications companies

• Understand regulatory requirements across global markets including data residency and telecommunications regulations

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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