Become a part of our caring community
Humana is looking for a Business Support Coordinator who will support the certification process for Adult Family Homes (AFH) for Wisconsin's Long Term Care program (Inclusa). Reporting to the Associate Director of Network Operations, you will follow established procedures and guidelines to provide clerical support. You will perform basic administrative tasks.
Responsibilities-
- Gather, compile, and verify information and enters it into documents such as reports, presentations or forms; and office systems such as databases or spreadsheets.
- Provide data entry of provider contacts and documentation into business systems.
- Coordinate activities related to annual AFH certifications.
- Code and sort documents to be processed or filed.
- Make standard calculations to compile and report statistics.
- Respond to, or redirect, routine inquiries from external or internal sources about our company, its activities, or processes to ensure callers/visitors are answered promptly.
- Perform other routine administrative activities according to our established procedures. These activities may include answering telephones, taking messages, photocopying, filing, and operating office equipment.
Use your skills to make an impact
Required Qualifications
- Minimum of 1 year of experience in administrative support with data entry experience.
- 1 year of experience with Microsoft Office Applications
- Work the hours of 8-430 in CST
Preferred Qualifications
- Reside in the State of WI or neighboring state
- Prior experience working in long term care programs (family care, family care partnership, IRIS, PACE).
- Type 50-55 words per minute
- 1 year of customer service experience, specifically speaking directly with customers.
Additional Information
- Workstyle: Home
- Typical workdays/hours: Monday - Friday, 8-4:30 pm CST
Work at Home Requirements
To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary.

Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$38,000 - $45,800 per year
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
