E-commerce Manager

The E-commerce Manager is responsible for running the business of e-commerce. Their primary focus is ensuring that the store operates efficiently, profitably, and at scale. They own the commercial engine behind the business, including store operations, analytics, inventory, logistics, supplier management, and financial performance. They answer the question:

'How do we maximize revenue and profitability through operational excellence and commercial decision making?'

Key Responsibilities

• Develop and maintain the 3 year merchandise roadmap, including expansion into new sales channels.
• Own the day to day operations of the online stores.
• Manage store merchandising, navigation, and commercial optimization.
• Analyze store performance and make data driven recommendations.
• Improve conversion rate, average order value (AOV), checkout flow, and overall customer purchasing experience.
• Execute quarterly campaigns alongside the Marketing Manager from an operational and commercial perspective.
• Manage supplier relationships, timelines, and manufacturing.
• Oversee logistics, fulfilment, and inventory planning.
• Own product costing, pricing, and profit margin analysis in partnership with Finance.
• Continuously improve operational efficiency, supplier performance, product quality, and costs.
• Manage the CX Representative (Tweet) and Special Projects Coordinator (Dianne).

Accountable For

• Monthly merchandise revenue, achieved through the following levers:
  • Store conversion and commercial performance.
  • Gross profit margins.
  • Inventory health and stock availability.
  • Supplier performance and delivery timelines.
  • On time fulfilment and logistics.
• Accurate analytics, reporting, and commercial decision making

About You

• 4+ years of experience in e-commerce operations, store management, or a related role.
• Obsessed with excellent customer experience, without compromise.
  
• Strong hands-on experience with Amazon and Shopify.
  
• Solid understanding of fulfillment, logistics, inventory management, and supplier coordination.
  
• Data-driven mindset with the ability to translate metrics into action.
  
• Highly organized, detail-oriented, and execution-focused.
  
• Comfortable working cross-functionally and coordinating with multiple stakeholders.
  
• Strong communication, negotiation, and problem-solving skills.

What Makes This Role Exciting

• Ownership of a fast-growing e-commerce brand with a large, engaged audience.
  
• Direct impact on revenue, customer experience, and operational scalability.
  
• Close collaboration with Creative and Marketing on new product launches.
  
• Opportunity to grow into broader e-commerce or operations responsibilities over time.