Process Operations System Analyst

• 30+ days ago

Pantheon Inc

Role overview

Qualifications

Experience in system analysis
Proficiency in supporting third-party applications
Knowledge of OnPrem/Cloud applications
Ability to work with end-users and stakeholders

Responsibilities

Provide support for internal and vendor applications
Troubleshoot and analyze root causes
Respond to inquiries via email, chat, or calls
Implement new business requirements and assist with projects

Key facts

Remote from: Brazil
Full time
Business Operations Analyst
Portuguese

Hard skills

Other skills

Troubleshooting (Problem Solving)
Communication
Problem Solving

About the company

Pantheon Inc

IT Services & Consulting
SME
501–1,000

Pantheon Inc specializes in providing a wide array of products, software development, consulting and support services. Our technical and business consulting services are organized as specific centers of excellence with exclusive focus on the respective technology solutions and toolsets. Pantheon Services holds primary vendor status with many of the Fortune 100 companies. Our service regions include North America, South America, Europe, South Asia, Asia Pacific and Australia.

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Job description

Perfil de infraestrutura | Analista de sistemas de operações de processo
Analista de sistemas capaz de dar suporte a aplicativos e infraestrutura de terceiros.
Oferece suporte principalmente a aplicativos internos/de fornecedores (OnPrem/Cloud) para clientes internos globalmente.

Realiza solução de problemas, análise de causa raiz, responde a perguntas por e-mail, chat ou chamadas, trabalha com usuários finais para garantir que nossos aplicativos atendam às suas necessidades e implementa novos requisitos de negócios, ao mesmo tempo em que auxilia em novos projetos e iniciativas.