Our Team
We’re building the next-generation manufacturing platform that will power billions of dollars in annual revenue across our global manufacturing network. Comet is foundational to our strategy for unlocking manufacturing and supply chain excellence, and we’re looking for a Principal Engineer to help accelerate deployment and scale-up at our newest manufacturing site in Ciudad Juárez.
This role will serve as the senior engineering representative for the Fulfillment Engineering organization regularly present at our Ciudad Juárez manufacturing site. Working alongside customers across functions in the plant, our own distributed software engineering teams, Product, Support, and TPM, this role helps ensure the successful deployment, adoption, and operation of the Comet platform—both on-site and remotely.
Success in this role comes from combining deep technical expertise with a strong understanding of Mass Customization manufacturing operations, our Comet system, and a highly collaborative approach. The Principal Engineer is an embedded technical representative of the Fulfillment organization, helping bridge the gap between plant operations and software engineering, supporting Comet’s development on the ground. This is a highly visible leadership role for an engineer who enjoys solving complex technical problems, working directly with manufacturing teams, and influencing the evolution of a mission-critical platform through close partnership across multiple functions.
What You Will Do
Technical Leadership
- Serve as the senior technical representative of the Fulfillment Engineering organization at the Ciudad Juárez manufacturing site.
- Provide technical leadership and input architectural guidance for manufacturing-related initiatives.
- Support investigation of complex production issues spanning multiple services, systems, and engineering domains.
- Partner with engineering teams to identify root causes and drive durable platform improvements rather than tactical fixes.
- Mentor engineers and raise the technical bar across the local engineering presence.
Manufacturing Partnership
- Build trusted relationships with plant leadership, Manufacturing Engineering, operators, and operational teams.
- Develop a deep understanding of manufacturing workflows, constraints, and operational objectives.
- Translate manufacturing challenges into actionable technical insights for engineering teams.
- Ensure engineering decisions are informed by firsthand operational experience.
Operational Excellence
- Partner closely with Support and TPMs during production incidents, deployments, and major operational events.
- Accelerate issue diagnosis and communication while reinforcing—not replacing—established support processes.
- Improve reliability, observability, and operational readiness across manufacturing systems.
- Identify recurring operational pain points and drive systemic improvements into the platform.
Organizational Representation
- Serve as the embedded engineering representative for the Fulfillment Engineering organization within the manufacturing site.
- Strengthen collaboration between manufacturing operations and globally distributed engineering teams.
- Bring operational learnings back into engineering and product discussions to improve future platform capabilities.
- Build confidence in Comet through technical leadership, responsiveness, and trusted partnerships across organizations.
Your Qualifications
At Cimpress, we are striving to hire individuals that add new ideas and perspectives to our teams and enhance our culture. No matter your background or work experience, we strongly encourage you to apply—even if you feel that you don’t meet the exact requirements or have the same qualifications. You might be a great candidate for this or other opportunities.
- Proficiency designing, building, and operating complex distributed software systems.
- Proven technical leadership across multiple engineering teams or organizations.
- Experience supporting business-critical production systems.
- Exceptional systems thinking and debugging skills.
- Strong communication skills with both technical and operational audiences.
- Ability to build trusted relationships across engineering, operations, and leadership teams.
- Comfortable working in a dynamic manufacturing environment, including regular engagement on the production floor.
- Availability to travel on-site to Ciudad Juárez frequently.
Nice to Have
- Passion for solving difficult technical problems while enabling operational excellence at scale.
Why You'll Love Working Here
We encourage our engineers to think like owners – to continue to act small as we grow. Every team defines their own roadmaps, and uses the programming languages and technologies that suit them best. This helps us have a big impact at the enterprise level while still feeling small and nimble. We have a Remote-First operating model and culture, with team members in over 15 countries and 30 US states, offering autonomy and the flexibility to work from home. Cimpress also provides collaboration spaces for team members to work physically together.
About Us
Led by founder and CEO Robert Keane, Cimpress invests in and helps build customer-focused, entrepreneurial mass customization businesses. Cimpress Technology develops cutting-edge, best-in-world software that our mass customization businesses use to create personalized physical (and digital) products, for over 17 million global customers. Our businesses can choose the solutions that work for them, or assemble any custom combination they need. This makes it easier and faster to do things like introduce new products, reach customers and track orders. And this kind of innovation keeps customers coming back.
Commitment to Diversity, Equity, & Inclusion
Cimpress exists to help our customers live their dreams. Each dream is unique – and the Cimpress team needs to be as well. We believe in the unique contributions of everyone within a diverse global organization. We are collaborative, inclusive, and innovative. We strive to role model and live an inclusive culture of fairness, respect and belonging for all. And we work together to empower each other, creating a space in which each of us can spark our next great idea.
Equal Opportunity Employer
Cimpress Technology, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires.
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