Criminal Data Processor

Job Summary

The Criminal Data Processor is responsible for reviewing criminal and civil records for accuracy and completeness, ensuring all required information is present, and resolving any missing or inconsistent data. This role applies client-specific guidelines to each record while maintaining strict attention to detail and compliance with industry standards. The position also involves researching discrepancies, coordinating with courts or data sources when needed, and developing expertise in the jurisdictions they support to ensure timely and high-quality case processing. 

Duties and Responsibilities

• Process criminal records using InformData’s proprietary systems, ensuring accuracy and completeness of all data entries 

• Support research teams with online record searches and data verification as needed 

• Monitor for and communicate recurring quality issues or trends to leadership, contributing to continuous process improvement 

• Maintain established quality standards and turnaround time (TAT) expectations across all assigned work 

• Provide backup support for automated processes to ensure continuity of operations 

• Proactively notify leadership of delays, system outages, website changes, or fee updates that may impact workflows or turnaround times 

• Identify, investigate, and resolve missing, incomplete, or conflicting information within records 

• Review client-specific requirements and apply guidelines to ensure orders are completed accurately and consistently 

Please note that this job description is meant to give a basic understanding of the position and does not cover every part of the job duties and requirements. InformData reserves the right to change or assign other duties to this position at any time.

Key Performance Indicators (KPI) Accountability

• Maintain accuracy and quality standards (Accuracy/DPMO) 
• Meet defined turnaround time and service level expectations 
• Achieve productivity and on-time delivery goals 
• Monitor QA turnaround metrics