Senior Client Support Specialist

Qualifications
 

• A minimum of five (5) years of experience in a BPO setup
• 2 years or more SME, Assistant Coach, or assistant Team Lead experience is PLUS

• Excellent English communication and multitasking skills
• Preferably with a background in Customer Service
• Knowledge/skills/experience with pulling and presenting reports
• Appointment setting experience is a plus
• Willing to work graveyard and can start training immediately
• Has an existing home office setup with a conducive work environment
• Computer or laptop with specs of at least core i5 or higher/7th gen or newer, or its AMD equivalent, 16GB RAM, functional camera, noise-canceling headset, and dual monitor
• A stable internet connection with at least 25 Mbps upload and download
• Back-up power and internet is required

Offer

• Work-from-home setup
• Long-term/full-time position

• Competitive pay is at 37,999 gross
• 5,000 Client Deployment Allowance

• Pay begins on day 1 of training

• Benefits, such as: Enjoy benefits valued at 324,000 pesos annually
  • HMO Coverage: Medicard with ₱200,000 Maximum Benefit Limit, Private Room Plan plus one (1) approved dependent at  ₱100,000 Maximum Benefit Limit
  • Loyalty Investment Fund: We set aside savings for you—withdraw after 5 years, with more perks at your 10th year.
  • Pag-IBIG MP2 Savings Program:  Where the company will contribute monthly to your MP2 account! 
  • Memorial Plan Coverage: St. Peter Memorial Plan granted after regularization
• Work-life balance benefit: 15 annual paid leaves for regular employees to rest, recharge, and enjoy personal time.

• Attendance and performance-based incentives: Get up to 142,000 pesos worth of performance-based incentives annually
  • Perfect Attendance
  • KPI Superstars
  • Shoutout Incentive
  • Referral Incentive
  • QA Rockstar
  • C3 Champions
  • Client Obs Incentive
• Quarterly In-person Team-Buildings
• Annual Company Outing - A yearly team adventure to unwind and celebrate together

• Career Advancement Opportunities