Sr. Director, Solutions Consulting

Endpoint is an interactive response technology (IRT®) systems and solutions provider that supports the life sciences industry. Since 2009, we have been working with a single vision in mind, to help sponsors and pharmaceutical companies achieve clinical trial success. Our solutions, realized through the proprietary PULSE® platform, have proven to maximize the supply chain, minimize operational costs, and ensure timely and accurate patient dosing. Endpoint is headquartered in Raleigh-Durham, North Carolina with offices across the United States, Europe, and Asia.

The Senior Director, Solutions Consulting is a senior commercial leader who sets the strategy for pre-sales, deal design, and launch readiness across the organization. As a member of the Commercial Leadership Team, this person owns the connective tissue between Commercial, Operations, Product, and Delivery — making sure customer strategy, solution design, and pricing approach work together to win deals the business can actually deliver on at scale.

This is an enterprise-wide role. It carries full accountability for solutions consulting effectiveness, direct leadership of the solutions consulting team, and end-to-end ownership of launch readiness for new products and major releases. The Senior Director is a direct partner to Sales leadership and the final escalation point on the organization's most complex, highest-stakes opportunities.

Commercial & Pre-Sales Leadership

· Set the solutions consulting strategy and own its connection to enterprise sales objectives and long-term growth targets.

· Act as the senior commercial partner to Sales leadership — shaping deal strategy, solution design, pricing frameworks, and competitive positioning at the account and portfolio level.

· Serve as the final escalation point for complex or high-risk opportunities that require cross-functional alignment and executive judgment.

· Set the standard for rigor and consistency across pre-sales, and hold the org accountable to it, to improve win rates and deal quality company-wide.

· Represent solutions consulting in executive and board-level forecasting and pipeline conversations as needed.

Solutions Consulting Team Leadership

· Build and scale the solutions consulting function — operating model, process, hiring plan, and performance standards.

· Develop the team into recognized subject matter experts across the full sales lifecycle: demos and solution positioning, protocol scoping and feasibility, pricing and solution design strategy.

· Define the metrics that matter — win rate, deal progression, sales effectiveness — and report on them to Commercial Leadership.

· Build the team's bench strength through coaching, succession planning, and career development for senior team members.

Launch Strategy & Readiness

· Own end-to-end launch strategy for new products and major product enhancements, from concept through go-live.

· Make sure every launch plan covers what it needs to: delivery model readiness and operational change, SOP and technical spec updates, call center and operational training, sales enablement and pricing structures, marketing and customer-facing collateral.

· Certify that every launch is commercially viable, operationally executable, and scalable before it goes live — and own the outcome afterward.

· Partner directly with Product leadership to shape the roadmap based on market and deal feedback, not just execute against it.

Cross-Functional Leadership

· Establish and lead a cross-functional Launch Readiness Group, bringing together stakeholders from Commercial, Operations, Product, IT, and Customer Delivery.

· Drive accountability, decision-making, and execution across functions to ensure launches meet timelines, quality standards, and commercial objectives.

· Influence roadmap prioritization by bringing market, customer, and competitive insights into cross-functional planning discussions.

Endpoint Clinical does not accept unsolicited resumes from search firms or any other third parties. Any unsolicited resume sent to Endpoint Clinical will be considered Endpoint Clinical property, and Endpoint Clinical will not pay a fee should it hire the subject of any unsolicited resume.

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