Systems Administrator

Systems Administrator

Compensation: $90,000-$100,000 depending on experience

Employment Type: W-2 Full-Time; Exempt

Location: Fully Remote

Job Summary

The Systems Administrator, reporting directly to the Director of Infrastructure, will play a key role in supporting the maintenance, operations, and enhancement of ARC Health’s computing, storage, voice, video, and data network environments. This position is integral to ARC Health’s infrastructure journey, including the transition to fully cloud-based solutions and the enhancement of security measures. By combining industry best practices with hands-on management, the Systems Administrator will drive day-
to-day efficiency across internal and outsourced infrastructure operations, ensuring all technical support services are effective and meet the organization’s high standards across all departments.

Systems Administrator Responsibilities

• Infrastructure and Security Development: Collaborate with the Director of Infrastructure to design, implement, and manage systems and processes that support ARC Health’s infrastructure and security objectives, fostering a reliable and secure technical environment.
• Security Compliance and Adaptation: Work closely with internal teams and external resources to ensure the infrastructure meets current security standards, adapts to evolving security requirements, and aligns with industry best practices.
• Vendor and Service Provider Management: Maintain productive relationships with external IT vendors and service providers, ensuring that their goals align with ARC Health’s objectives and that infrastructure projects are executed seamlessly.
• Desktop Solutions and Help Desk Management: Oversee the consistency, accessibility, and ease of use of desktop solutions for all employees, including efficient management of help-desk operations to provide prompt support.
• Service Monitoring and Improvement: Continuously monitor the performance of infrastructure and support services, implementing process improvements to enhance service delivery and operational efficiency.
• Strategic Collaboration: Partner with IT leadership, business unit leaders, and service providers to identify and implement strategic solutions that boost operational effectiveness and cost efficiency.
• Stakeholder Relationship Building: Establish and nurture strong working relationships with internal stakeholders and organizational leaders to foster collaboration and ensure alignment on technology initiatives.
• Additional Responsibilities: Perform other duties as assigned by the Director of Infrastructure, contributing to the overall success of ARC Health’s infrastructure goals.

Leadership, Characteristics, Skills and Abilities

• Commitment to Mission and Values: Demonstrates a deep alignment with ARC Health’s mission of "Opening doors to exemplary mental healthcare, significantly improving the lives of patients and our team." Prioritizes patient-centered care, actively contributing to initiatives that enhance access to mental healthcare and promote a healthier future for all.
• Cultural Awareness and Inclusivity: Embraces and values diversity, showing respect for differing perspectives and unique abilities. Exhibits inclusive behaviors and demonstrates the maturity to adapt practices and strategies as needed to achieve optimal results.
• Performance-Based Mindset: Has a proven track record of fostering performance-oriented teams. Capable of contributing to "go-to-market" strategies that emphasize cost-effectiveness while maximizing profitability through innovative, collaborative thinking.
• Integrity and Character: Embodies high ethical standards and acts consistently with ARC Health’s core values. Communicates honestly and transparently, upholds confidentiality, and builds trust by “walking the talk” in both words and actions.

Compensation & Benefits

• Competitive Rate: $90,000-$100,000 depending on experience
• 401(k) retirement plan with employer match up to 4%
• Comprehensive medical, dental, and vision insurance for employees and eligible dependents
• HSA (with employer contribution) and FSA options to help manage healthcare and dependent care expenses
• Employer-paid life insurance and AD&D coverage
• Employee Assistance Program (EAP) with confidential mental health and life support resources
• Generous paid time off and additional paid holidays

Systems Administrator Requirements

• Experience: At least 5 years of progressively responsible experience in managing and supporting complex IT environments, demonstrating a strong record of operational success.
• Project Management: Proven project management skills with meticulous attention to detail, capable of handling multiple projects effectively.
• Vendor Relations: Skilled in managing vendor relationships for infrastructure services and solutions, including reviewing contracts, statements of work, and other related documents.
• Technical Knowledge: In-depth understanding of current technology trends, including cloud computing and automation, and their influence on IT operations and service delivery.
• Communication and Interpersonal Skills: Strong communication skills, with the ability to effectively interact and build relationships with staff at all levels within the organization.
• Software Proficiency: Proficient with Microsoft Office Suite or comparable software, with the ability to leverage these tools in day-to-day tasks.
• Analytical and Critical Thinking: Demonstrated strong analytical and problem-solving abilities, with a critical approach to troubleshooting and improvement.
• Time Management: Excellent organizational skills, with the ability to manage time effectively and meet deadlines consistently.
• Ethics and Compliance: Adherence to ethical guidelines, with a commitment to maintaining confidentiality and following HIPAA standards.

About ARC Health OPCO (ARC):

ARC Health OPCO (ARC) is the newest generation Management Service Organization (MSO) for mental healthcare. Headquartered in Independence, OH ARC is a fast-growing, affiliation-led platform that focuses exclusively on partnering with and operating mental health practices under the ARC business model. Practice partners that are part of ARC have the benefit of being able to focus on patient care while receiving the support of experienced professionals who are committed to the growth and success of their practices. ARC will allow practices to focus on the clinical aspects of the business by relieving the growing administrative burden facing medical practices today.

ARC is backed by The Thurston Group, a private equity firm focused on investments in healthcare services companies. They are noted for their investment approach focused on growth and quality, underscored by the philosophy of buying and building businesses the right way. The firm invests in a broad range of middle-market healthcare platforms. For more information, please visit www.thurstongroup.com

ARC Health OPCO (ARC) is committed to fostering a diverse, equitable, and inclusive workplace where all individuals feel valued, respected, and supported. We believe diversity of backgrounds, experiences, and perspectives strengthens our teams and enhances the care we provide to the communities we serve.

ARC Health OPCO (ARC) is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law.

ARC Health OPCO (ARC) is also committed to providing reasonable accommodations to qualified individuals with disabilities throughout the recruitment process. Accommodation requests may be submitted to careers@archealthpartners.com.