Outreach Pharmacy Specialist

We are hiring an Outreach Pharmacy Specialist at BCBST!

In this role, you will serve as a trusted resource for members, guiding them through their pharmacy benefits and connecting them with the care and support they need. You’ll play a meaningful role in improving health outcomes by engaging members directly and helping them better understand their medications and available resources.

You will contribute to team success by working both independently and collaboratively, using strong communication skills to build relationships and create positive member experiences. This role offers the opportunity to grow your expertise while supporting important health initiatives and making a real impact on members’ health journeys.

To be successful in this position, you’ll bring strong phone-based communication skills, the ability to engage members effectively, and a proactive, self-driven approach. Ideal candidates will have knowledge of medications and insurance, thrive in both independent and team environments, and be comfortable working in a structured schedule.

We foster a culture where innovation is encouraged, supporting employees with the tools and resources needed to succeed while promoting growth, creativity, and continuous learning.

Note:
• Preference for candidates within 50 miles of the Chattanooga, Tennessee area
• Schedule: Monday through Friday, 8:00 a.m. to 4:30 p.m. Eastern

Job Responsibilities

• Reviewing, updating, maintaining and monitoring pharmacy information disseminated to external and internal customers (as necessary).
• Conducting outbound educational telephone calls regarding medication adherence to members, prescribers and pharmacists as directed.
• Motivating members to become compliant by refilling their prescriptions and/or coordinating necessary communication or scheduling with providers and pharmacies.
• Handling customer service inquiries and problems via the telephone.

Job Qualifications

Education

• High School Diploma or equivalent

Experience

• 2 years-Experience in a retail pharmacy or comparable customer service environment required
• 1 year - Experience in a pharmacy setting with knowledge in medical terminology required
• 1 year - Technical or operational experience required

Skills\Certifications

• Certified Pharmacy Technician (PTCB or NHA) required.
• Proficient in Microsoft Office (Outlook, Word, Excel and Powerpoint)
• Must be a team player, be organized and have the ability to handle multiple projects
• Excellent oral and written communication skills
• Strong interpersonal and organizational skills
• Ability to work independently on multiple tasks involving critical deadlines with little or no supervision as well as part of a team
• Experience in a call center or customer service environment.

Number of Openings Available

Worker Type:

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Applying for this job indicates your acknowledgement and understanding of the following statements:

BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.

Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page:

BCBST's EEO Policies/Notices

BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.