Operations & Customer Support Administrator

This is a remote position.

Key Responsibilities:

• Act as the primary link between customers and gardeners
  

• Respond to enquiries and engage with new leads
  

• Prepare and issue customer quotes
  

• Schedule and manage bookings
  

• Provide subcontractor gardeners with clear job details
  

• Maintain accurate records using Google Sheets
  

• Communicate via WhatsApp and BookingKoala
  

• Escalate queries or operational issues when required
  

Requirements

• Experience working with Google Sheets, WhatsApp, BookingKoala(training provided)
  

• Exceptionally well organised with strong attention to detail
  

• Confident user of Excel/Google Sheets
  

• Proactive, solution-focused, and adaptable
  

• Strong written and verbal communication skills
  

• Able to problem-solve independently
  

• Administration, scheduling, or customer service experience
  

• Gardening or landscaping exposure (not essential)
  

Benefits