Key Facts

Remote From:

United States

Category: Technical Support Specialist

Full time

Senior (5-10 years)

English

Hard Skills

Microsoft Dynamics CRM Power BI Technical Training Internal Documentation Instructional Design Data Governance

Other Skills

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Customer Service
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Communication
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Problem Solving
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Organizational Skills

Roles & Responsibilities

Bachelor's degree in a related field OR a combination of post-secondary training, professional education, and related experience equivalent to four (4) years.
Two (2) years of demonstrated experience in professional training or related roles.
Strong communication skills with the ability to explain technical concepts to non-technical audiences.
Experience using Salesforce CRM, Power BI, or similar business technology tools.

Requirements:

Design and develop content for training courses to improve employee performance.
Deliver training sessions or programs and evaluate the achievement of intended learning outcomes.
Contribute to reviewing existing operations and generate new ideas for continuous improvements.
Create and maintain documentation to a high standard and analyze data using preset tools.

Sourcewell

About Sourcewell

Sourcewell is a self-supporting government organization, partnering with education, government, and nonprofits to boost student and community success. We provide training and shared services to our central-Minnesota members. Throughout North America, we offer a cooperative purchasing program with over 200 awarded vendors on contract. On behalf of our 50,000 members, Sourcewell conducts competitive solicitations, awarding to the most responsive and responsible vendors at the manufacturer level. Members can purchase off these contracts through their local dealers, streamlining the procurement process. Sourcewell is driven by service and the ability to strategically reinvest in member communities. Our Mission: To build valued relationships, deliver innovative solutions with integrity, and exceed the expectations of our members. Our Vision: Sourcewell provides member-centered solutions that enable Government, Education, and Nonprofit agencies to work more efficiently and leverages its resources to effectively re-invest in the communities we serve as an invaluable Service Cooperative partner. Sourcewell uses social media to present news/info relating to Sourcewell and the procurement profession. We encourage interaction, but please note this is a moderated online discussion site and not a public forum. Once posted, Sourcewell reserves the right to delete from its Page submissions that contain: (I) vulgar language (ii) personal attacks of any kind (iii) comments that target or disparage any ethnic, racial, or religious group (iv) spam or links to other sites (v) promotion or endorsement of commercial services, products, or entities (vi) content that is clearly off topic (vii) advocacy of illegal activity (viii) promotion of particular services, products, or political organizations or candidates (ix) copyrights or infringements Comments on this Page do not reflect the opinions and positions of Sourcewell.

Founded: 2018

Company size: 201 - 500

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Job description

Position Title:

Senior Technical Training Specialist

Salary Range:

Senior Technical Training Specialist (Grade 14, Exempt). Annual salary range: $76,160 – $95,200. This range reflects the minimum to midpoint of the grade. Salary may exceed the midpoint and will commensurate with experience.

Job Description Summary:

The Senior Technical Training Specialist is responsible for designing, developing, and personally delivering technical training and enablement programs for the Government Accounts team, with a primary focus on Salesforce CRM, Power BI, and related Government Accounts/data systems. This position creates scalable learning structures, training strategies, documentation, and delivery methods that improve tool adoption, process consistency, data quality, and operational effectiveness.

Essential Duties and Responsibilities:

Support the identification of learning needs by analyzing performance and competence data to identify gaps in relation to required levels; recommend priorities for learning and development (L&D) interventions.

Design and develop content for training courses to fill gaps in established programs, and run complex or customized training courses to improve employee performance. Involves focusing on a specific functional area.

Identify product training needs and develop, design, and evaluate content for programs for specific areas to fill gaps in established programs; run complex and/or customized product training courses to improve employee performance within specific functional area.

Deliver training sessions or programs, engaging, advising, and guiding learners and evaluating the achievement of intended learning outcomes.

Design and develop training courses or strands of a learning and development (L&D) program; incorporate specified L&D methodologies and delivery channels; develop relevant content and high-quality learning resources to ensure high levels of learner engagement and achievement of learning outcomes.

Help senior colleagues manage internal client and customer relationships by using relevant client systems.

Contribute to reviewing existing operations in own area of work, and generate new ideas to assist in identifying continuous improvements.

Help to prepare training for digital areas within existing programs. Deliver targeted, standardized training for digital areas using prepared content and working under the supervision of senior colleagues.

Prepare and coordinate the completion of various data and analytics reports.

Create and maintain documentation to a high standard, and back up files to ensure instant recovery if problems occur.

Collate and analyze data using preset tools, methods, and formats. Involves working independently.

Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Other duties as assigned.

Additional Job Description:

Required Qualifications

Bachelor's degree in a related field OR a combination of post-secondary training, professional education, and related experience equivalent to four (4) years.

Experience

Two (2) years of demonstrated experience in professional training, or related roles; of which the total years of experience include:

Experience working in a business environment
Experience using, supporting, or training users on Salesforce CRM, Power BI, reporting tools, data systems, CRM systems, or similar business technology tools
Experience developing or delivering training, documentation, work instructions, job aids, or user support materials
Strong communication skills with the ability to explain technical concepts, business processes, and data practices to non-technical audiences
Strong analytical, problem-solving, organizational, and customer service skills
Experience serving internal or external customers

Preferred Qualifications

Three (3) or more years of experience in technical training, business systems enablement, Salesforce CRM, reporting, data management, account service, client relations/development, or other directly related experience
Experience designing learning paths, training strategies, workshops, office hours, eLearning, microlearning, or blended learning experiences
Experience with adult learning principles, instructional design, change adoption, or user enablement
Experience with Salesforce administration, Salesforce reporting, Power BI, CRM systems, or data visualization tools
Experience developing SOPs, standard work instructions, job aids, training materials, or knowledge management content
Familiarity with data governance, data quality, data definitions, source-of-truth practices, or data stewardship
Experience partnering with subject matter experts to create real-life examples, business use cases, or scenario

Location:

This is a remote position, and is subject to Sourcewell's telecommuting policies and procedures.
Must be able to meet travel requirements for this position, which is approximately four (4) times per year including occasional travel to Staples, MN for meetings, professional development or team activities. Notice will be given ahead of time.

Full Time/Part Time:

Full time

Position Type:

Regular

Scheduled Hours:

At Sourcewell, collaboration, respect, and belonging are the core of who we are. We believe in giving back to the community, offering paid volunteer time for staff, and supporting one another to do our best work. We’re proud to have been recognized by Top Workplaces, the nation’s leading employer recognition program, annually since 2016.

Our values:

Seek. Be curious.

Empower. Be accountable and liberate others.

Impact. Be a difference maker.

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