Key Facts

Remote From:

Austria

Category: Customer Service Representative (B2B)

Full time

Junior (1-2 years)

English

Hard Skills

Conflict Resolution Organizational Structure

Other Skills

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Customer Service
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Problem Solving
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Communication
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Detail Oriented
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Multitasking
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Prioritization
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Adaptability

Roles & Responsibilities

At least 1 year of experience in a Customer Service role
Excellent English communication skills, both verbal and written
Extremely organized and detail-oriented, with the ability to multitask and prioritize effectively
Flexible work schedule, including the ability to work weekends and evenings if needed

Requirements:

Respond to inbound and outbound phone calls from customers in a timely and professional manner
Quickly and accurately respond to customer chat and email inquiries, ensuring all customer issues are resolved promptly and efficiently
Verify customer account information to ensure accuracy and prevent fraud
Assist customers with their orders, refunds, and exchanges, providing guidance and support as needed

Sourcefit DR

About Sourcefit DR

Sourcefit is focused on providing custom offshore solutions. We help companies large and small to lower costs and increase productivity by providing highly-skilled, highly-motivated staff who can match the performance of onshore staff at a fraction of the cost. At Sourcefit, we understand that successful outsourcing requires more than just great staff. We are committed to working closely with you every step of the way to understand your goals and seamlessly transfer your business culture and successful business processes to an offshore environment. At Sourcefit there is never any obligation until you're comfortable you've found the perfect fit for your business needs. We offer various levels of operational and project management depending on your needs. You supply the vision and we handle the rest: from recruiting and pre–screening of candidates, providing all necessary office support, equipment and infrastructure, as well as end to end HR management.Established by Andy Schachtel, an American entrepreneur with over 20 years of experience in outsourcing both as a client and as a service provider, Sourcefit currently has over 1500 employees and is growing steadily. In light of this rapid growth, Sourcefit remains dedicated to preserving its entrepreneurial start-up spirit, actively nurturing innovation and agility in its operations, with branches in the Philippines, Armenia, the Dominican Republic, and South Africa. Above all, Sourcefit endeavors to make sure that each of our clients feel that they have our undivided attention and provide them with customized solutions that fit their business.Contact us today for a free consultation.Visit sourcefit.com to find out how our services can help you grow your business.For information and updates on outsourcing, offshoring, productivity and cost-effective business solutions, visit Sourcefit's official channels:http://www.sourcefit.comFacebook, Instagram, Twitter, Youtube, Tiktok: @SourcefitPH

Founded: 2018

Company size: 11 - 50

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Job description

Summary:

We are seeking a talented and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers and will play a crucial role in delivering a positive customer experience. You will be responsible for responding to inbound and outbound phone calls, chat, and email inquiries, resolving customer issues, and providing guidance and support to ensure customer satisfaction. The ideal candidate should have strong communication skills, a passion for customer service, and the ability to work in a fast-paced environment.

About the Account:

Our client is an online retailer specializing in providing high-quality, stylish prescription eyewear at an affordable price. With a focus on delivering excellent customer service and a seamless online shopping experience, they are dedicated to helping customers find the perfect pair of glasses or sunglasses to suit their style and needs.

Job Details:

Eastwood Libis, QC Onsite
Permanent Schedule: Shifting, includes weekends, and holidays.
Training Schedule: 1 month | Monday to Friday 9 PM to 6 AM

Responsibilities:

Respond to inbound and outbound phone calls from customers in a timely and professional manner
Quickly and accurately respond to customer chat and email inquiries, ensuring all customer issues are resolved promptly and efficiently
Verify customer account information to ensure accuracy and prevent fraud
Assist customers with their orders, refunds, and exchanges, providing guidance and support as needed
Continuously strive to provide a best-in-class customer experience that promotes customer retention

Qualifications:

At least 1 year of experience in a Customer Service role
Excellent English communication skills, both verbal and written
Extremely organized and detail-oriented, with the ability to multitask and prioritize effectively
Flexible work schedule, including the ability to work weekends and evenings if needed
Excellent problem-solving and conflict-resolution skills
Ability to work in a fast-paced environment and adapt to change quickly