Client Success Analyst (remote from PT, IT or GR)

JOB DESCRIPTION

We are looking for a proactive, mid-level Client Success Analyst to lead the implementation and adoption of our data-driven SaaS platform. You will be the primary "face of the company" for a strategic client with operations across Portugal, Italy, and Greece.

The ideal candidate bridges the gap between data insights and business value. While we have a dedicated data team managing the backend (Datalake, SQL, MongoDB), you will focus on the front-end: configuring modules, adapting dashboards, and ensuring the client’s teams are fully trained and engaged.

FCamara are one of the fastest-growing technology and innovation groups in Latin America, and since 2021, we’ve been operating in Portugal, working across various domains, including Unified Commerce, Application Development, AI (of course), and Cybersecurity, with over 1,700 professionals distributed across 12 companies in Brazil, Portugal, and the United Kingdom – through projects, managed services, squads, and staff augmentation.

Portugal serves as our service hub for the Northern Hemisphere. From here, our team supports clients in Portugal, the European Union, the United Kingdom, and the United States.

In Europe, in addition to the FCamara brand as a technology service provider, we are also the main investor and shareholder of Beta-i, a leading name in the field of open and collaborative innovation.

At FCamara, members of our consulting and service teams – proudly known as Orange Blood – find a space to grow and develop their skills. We work on challenging initiatives with real impact, creating the conditions for a true professional leap.

Whether joining with prior experience or through our Orange Juice programme, we are proud that many of our talents have gone on to become entrepreneurs or have progressed into leadership roles such as CTOs, IT Directors, Innovation Leads, or other senior positions in companies around the world.

"Those who join FCamara usually leave much better than when they arrived." – said by former Orange Bloods, not by us.

RESPONSIBILITIES AND ASSIGNMENTS

In practical terms you will lead the implementation and adoption of the client's data-driven SaaS platform. You will be the primary "face of the company" for a strategic client with operations across Portugal, Italy, and Greece.

The ideal candidate bridges the gap between data insights and business value. While we have a dedicated data team managing the backend (Datalake, SQL, MongoDB), you will focus on the front-end: configuring modules, adapting dashboards, and ensuring the client’s teams are fully trained and engaged.

Main Responsibilities:

• Onboarding & Implementation: Lead the digital onboarding process for new client units, ensuring all SaaS modules are configured correctly according to specific business needs.
• Client Interface: Act as the main point of contact for the client, managing relationships and translating technical platform capabilities into business solutions.
• Training & Enablement: Conduct training sessions for end-users to ensure high platform adoption and proficiency.
• Dashboard Management: Adapt and refine existing dashboards (transitioning from Power BI to E-charts) to meet specific client unit requirements.
• Usage Monitoring: Track platform engagement metrics and proactively identify opportunities for performance optimization.
• Support & Resolution: Act as a bridge between the client and the internal technical team to resolve requests and ensure project viability.

We are looking for someone who can "hold the room" during a meeting, and doesn't need constant supervision to move a project forward. If you are a data-savvy communicator who loves solving problems and driving client value, we want to hear from you.

REQUIREMENTS AND QUALIFICATIONS

• Languages: Fluency in English AND native/near-native proficiency in at least one of the following: Portuguese, Italian, or Greek.
• Experience: Proven experience in Client Success, Software Implementation, or Data Analysis with a strong client-facing component.
• Technical Skills:
• Advanced Excel for data refinement.
• Proficiency in Power BI (ability to manipulate and explain dashboards; deep architecture/DAX is a plus but not required). Working knowledge of e-charts would be a plus.
• Familiarity with SaaS environments.
• Excellent communication skills
• Soft Skills: High level of autonomy, initiative, and "consultative" communication style. You must be comfortable presenting to stakeholders and managing expectations.
• AI Interest: A passion for AI-driven productivity (experience using Claude or similar LLMs for performance optimization is highly valued).

ADDITIONAL INFORMATION

Please apply ONLY if you are based in Portugal, Italy or Greece. Unfortunately, for this particular position, we are unable to accept applicants from other countries and regions.

Workplace: This position is fully remote. You may occasionally be invited or requested to visit Client or FCamara sites in Portugal/Italy/Greece on an eventual, pre-planned basis. Regular office visits are not anticipated.

Project Term: This position is part of a long-term project.

Languages: In this role, work with both the FCamara team and the client will be conducted in English. As this will be your primary working language, it is a requirement that you are professionally proficient in this language.

Contract Model: We offer flexibility in the contract model. Our recruitment team will provide all details regarding contract type, remuneration, and benefits, tailored to your location and professional situation.

Nationality, Residency and Visa: We welcome professionals of any nationality, provided they are fluent in the required language and reside lawfully in the accepted region. Please note that this position does not include any visa sponsorship or arrangements by FCamara.

Join us and BE #ORANGEBLOOD 🧡🚀

We turn dreams into real journeys. 🧡🚀

#OrangeBlood is what we are here!

In the field since 2007, we have been working side by side with our clients, delivering transformative experiences!

We are an ecosystem of technology and innovation with global expansion; We are based in: Brazil, Europe and the UK with offices in Portugal, London, Dubai, and the Netherlands. 🌎

F for Formation: We believe in a culture that values knowledge sharing, strengthens our sense of community, and contributes to the transformation of our ecosystem!

With that in mind, we have several initiatives and social actions focused on development: the Orange tech community, the Training Program, our Leadership School, and many partnerships with NGOs and Edtechs.

At FCamara, everyone is welcome! For us, Diversity, Respect, and Ethics are non-negotiable and part of our DNA.

So, are you ready to be part of an incredible team and become the main character of your own story?