Post Production Services Operations Manager

CHICAGO, IL OR REMOTE

Everforth TopBloc is a Workday boutique partner firm that provides fixed-time, fixed-price Workday deployment services and on-demand Workday support. Using our internal proprietary tool we are able to quickly implement Workday Human Capital Management, Payroll, and Financials business processes and technology, letting our customers focus on their business while they gain immediate value. Once live, we also provide expertise and resources as needed to support the customer’s individual Workday solution.

Everforth TopBloc is committed to providing employees with an environment that provides continuous learning, career development, and a sense of belonging. We are looking for a Post Production Services Operations Manager who is passionate about working in a collaborative environment and has the ambition to be a driver for success.

Requirements (What We’re Looking For):

• Minimum of a Bachelor’s Degree (Required)

• Experience with ticket management tools - Jira, ZenDesk, SalesForce, ServiceNow (Required)

• 1+ years experience with high volume ticket management (Required)

• Reporting and data analytics on ticket volume/trends experience (Required)

• Experience troubleshooting and creating dashboards through ZenDesk and/or ServiceNow (Required)

• Workday Certification (Preferred)

• Prior management experience (Preferred)

• Advanced knowledge of Microsoft Office Suite, particularly Microsoft Excel or Google Sheets

• Passion for exceptional customer service and customer collaboration

• Strong communication skills, both written and oral

• Ability to interact and collaborate effectively with clients and co-workers in a positive manner that engenders confidence and trust

• Good problem solver with ability to consider alternative and diverse perspectives

Responsibilities (What You’ll Do):

• Support and manage the Client Partner Program, including maintaining Confluence documentation and overseeing customer assignments.

• Coordinate and participate in Help Desk onboarding activities, ensuring smooth transitions for new team members and clients.

• Own and oversee the customer distribution channel, including managing mass communications such as newsletters, termination notifications, and cyclical updates.

• Maintain and manage the Customer Central Tenants, including user creation and role assignments.

• Serve as the primary backup for the Help Desk Coordinator, ensuring seamless continuity of operations during their absence.

• Add new clients to Smartloader and ensure ongoing maintenance of accurate client data.

• Handle tenant password resets and assist with troubleshooting user access issues.

• Continue to improve the efficiency of the Help Desk by supporting general documentation, streamlining processes, and providing administrative assistance as needed

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer

Benefits (What We’re Offering):

• Fast-paced and result oriented work culture with competitive base salary 

• Health, Dental, Vision, Disability, and Basic Life Insurance coverage

• Additional voluntary life insurance available

• Paid Parental Leave & Pregnancy Related Medical Leave

• Generous paid sick leave

• Unlimited PTO

• Monthly wellness/gym subsidy

• Monthly phone subsidy

• 401 (k) and ROTH retirement savings plan with matching

• Employee Assistance Program

• Company sponsored volunteer opportunities, LinkedIn Learning access, company and team outings

• Adoption Assistance

Everforth TopBloc is an Equal Opportunity Employer

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The hiring base pay range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Everforth TopBloc, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range salary is $70,000 - $90,000.