Technical Business Analyst
United Kingdom (Remote)
Reporting to: Director of Patient Pathway
Remuneration: £65,000 per annum - plus £1,000 working from home allowance
Contract Type: Permanent/ Full time – 40 hours per week
Location: Home-based/various UK meeting locations as required
Closing Date for internal applications: Tuesday 14th July 2026*
About Us:
Psychiatry UK is the UK’s leading provider of digital psychiatry services, working both privately and with the NHS to support children, teenagers and adults with expert, patient-centred care.
A career with Psychiatry UK allows you to expand your knowledge, enhance your skills, and gain valuable life experience—all while enjoying the flexibility of a remote full-time role. As part of a leading online mental health service, you'll collaborate with innovative, forward-thinking professionals in a dynamic, multidisciplinary team committed to making a real difference.
The Technical Business Analyst within the Patient Pathway team plays a pivotal role in translating complex business needs into clear, actionable requirements that enable the successful delivery of products, services, and technology solutions across the end-to-end patient journey.
Working as part of a multidisciplinary team alongside Product Owners, Engineers, Data Specialists, Clinical Teams, and Operational Stakeholders, you will ensure requirements are accurately captured, clearly defined, prioritised, and aligned with strategic pathway objectives, patient outcomes, and commercial goals. You will act as a key bridge between business and technical teams, helping to shape solutions that deliver measurable value while supporting the ongoing evolution of our patient pathway.
This is a home-based role (applicants must reside in the UK), though occasional travel may be required for face-to-face meetings at various locations within the UK.
As our Technical Business Analyst, you will:
Gather, analyse, and document business requirements across the patient pathway, converting them into clear functional and non-functional specifications.
Partner with Product Owners to refine requirements, align priorities, and support strategic objectives.
Break down complex business challenges into structured, actionable deliverables for engineering and technical teams.
Create high-quality documentation, including user stories, process maps, data flows, and impact assessments.
Define requirements for AI, automation, and digital workflow solutions, ensuring scalable and reliable technical delivery.
Identify and support automation opportunities to improve operational efficiency, accuracy, and patient experience.
Work within cross-functional agile teams, contributing to backlog refinement, sprint planning, reviews, and retrospectives.
Build strong relationships with clinical, operational, commercial, and technical stakeholders, facilitating workshops and driving consensus.
Communicate complex concepts effectively to both technical and non-technical audiences while maintaining stakeholder alignment.
Support testing, governance, and change management activities, including UAT, risk assessment, traceability, release validation, and issue resolution.
To succeed as our Technical Business Analyst, you will be:
A skilled analyst who is comfortable working in complex environments, has a strong attention to detail, and is experienced in defining requirements for digital, AI, and automation initiatives. Acting as the link between business stakeholders and technical teams, you will drive clarity, quality, and alignment throughout the delivery lifecycle.
Essential Qualifications, Skills and Experience:
Proven experience as a Technical Business Analyst delivering digital and technology-enabled transformation initiatives.
Strong background working within cross-functional Agile teams alongside Product, Engineering, and Data stakeholders.
Demonstrated ability to produce clear, structured requirements for technology solutions, including APIs, workflow processes, and automation capabilities.
Experience defining, supporting, or delivering AI, automation, and data-driven solutions.
Strong analytical and problem-solving skills, with the ability to navigate complex and ambiguous environments.
Excellent communication and stakeholder management skills, with the ability to bridge technical and non-technical audiences.
Solid understanding of software development lifecycles, delivery methodologies, and best practices.
Desirable Qualifications, Skills and Experience:
Experience working in healthcare, digital health, or regulated environments.
Familiarity with patient pathways or end-to-end service design.
Experience working closely with Product Owners in a product-led environment.
Psychiatry UK: Supporting You
We want you to enjoy your work while feeling healthy, happy, and appreciated. That’s why we’ve created a benefits package designed with you in mind. You’ll have access to a range of wellbeing perks, including a Health Cash Plan, Well Hub Subscription, access to an Employee Assistance Programme, Annual Volunteering Day, Enhanced Sickness and Family Leave pay, Length of Service Bonus, Work from Home allowance and Pension options.
At Psychiatry UK, we care about what matters to you.
At Psychiatry UK, we are committed to creating an inclusive and accessible recruitment process. Our process includes:
Application
Profile review
Screening conversation
Competency based interview(s)
If at any point you require any reasonable adjustments —such as additional time, assistive technology, or an alternative format for materials—please let us know. We are happy to accommodate your needs to ensure you have a fair and comfortable experience. Please feel free to reach out to us at people@psychiatry-uk.com to discuss any adjustments that would support you.
If this opportunity excites you, why not apply today? We review applications as they come in and may close the advert early if we receive a high volume of interest. To ensure you don’t miss out, we encourage you to submit your application as soon as possible.
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