Director of Revenue Operations

Tarrytown Expocare Pharmacy is seeking a Director of Revenue Operations to build and scale the revenue infrastructure that powers our growth. This is a high-impact opportunity for a dynamic operator, innovator, and problem solver to make our sales and marketing organization more efficient, data-driven, and aligned across every stage of the individual and client journey.

You will own the tools, processes, and analytics the revenue team relies on every day — while serving as a strategic thought partner to senior leadership on data analysis, client strategy, and pipeline performance. As a valued member of the team, you will collaborate across multiple teams and bring an ownership mentality to the Revenue team's workflow and performance.

Great Career Opportunity in Long-Term Care Pharmacy!

Now Hiring – Director of Revenue Operations

Hours: Monday-Friday 8:30AM - 5:00PM CST/EST

Location: Remote

Tarrytown Expocare Pharmacy – We are a long-term care pharmacy that provides specialized care for individuals with intellectual and developmental disabilities throughout the United States. We originated as part of an independent retail pharmacy, Tarrytown Pharmacy, which has been serving the local community since 1941. Through our dedication to provide excellence to our customers, we have grown from a small independent pharmacy to a multi-state long-term care pharmacy solution, now expanding into the Midwest. If you are hardworking, dedicated and looking for a change in your career, we may have an opportunity for you!  We are proud to offer:

• Competitive compensation
• Comprehensive healthcare benefits
• 401(k) retirement plan
• Paid time off
• An awesome work environment
• Opportunities to advance and grow your career
• And More! 

Duties & Responsibilities 

• Serve as the operations subject matter expert for the Revenue function, working closely with VP- and Director-level leaders to strategically advise on core initiatives, drive execution, and iterate as the organization scales.
• Act as Chief of Staff to the Chief Growth Officer (CGO), supporting agenda-setting, meeting preparation, follow-through on strategic priorities, and day-to-day operational leadership of the growth organization.
• Manage and continuously refine the prospect-to-client journey, including RFP creation and process optimization, using HubSpot and data-driven tools to maximize conversion, retention, and upsell performance.
• Deliver analytical projects including capacity modeling, territory planning, and pipeline forecasting to guide revenue strategy.
• Act as the owner for revenue workflows, tech stack, and documentation — identifying inefficiencies, scoping solutions, gathering stakeholder feedback, and driving implementation.
• Build and maintain infrastructure standards, workflow documentation, and process playbooks that scale with the business.
• Develop and manage KPI dashboards and reporting cadences that keep leadership informed and accountable to key revenue targets.
• Proactively surface new ideas and evaluate emerging tools and operational models with a clear eye on ROI and fit within current infrastructure.
• Support Enterprise Client activity, including account planning, executive business reviews, and coordination of internal resources to drive retention and expansion across key accounts.
• Support Business Development activity by enabling pipeline visibility, partnership tracking, and cross-functional coordination on new growth initiatives.
• Own the Sales Methodology Platform, working closely with the Director of Clinical Education and Services to ensure alignment between sales processes, clinical messaging, and training programs.
• Maintain a strong connection with Finance and Operations teams to ensure revenue forecasts, headcount plans, and operational resources are aligned with growth objectives.

 Skills & Abilities

• 5+ years of experience in Revenue Operations, Sales Operations, Business Development, or Go-to-Market Strategy.
• Healthcare, pharmacy, or high-growth services industry experience preferred.
• Proven track record of building and optimizing revenue processes and systems at scale.
• Strong analytical skills with the ability to translate complex data into executive-ready insights and actionable recommendations.
• Experience with capacity modeling, territory planning, account segmentation, and funnel analytics
• Excellent communication and interpersonal skills; able to influence without authority across senior stakeholders.
• Proactive, outcomes-oriented mindset with a high degree of comfort navigating ambiguity.
• HubSpot CRM — administration, workflow automation, pipeline management, and reporting
• Microsoft Excel — advanced modeling, pivot tables, and data analysis
• Microsoft PowerPoint — executive presentations and strategic reporting
• Microsoft Word — documentation, process playbooks, and communications
• Microsoft Teams — cross-functional collaboration and project coordination
• Familiarity with additional Microsoft 365 tools (SharePoint, Outlook, OneDrive) a plus

Physical Requirements

• Must be able to lift up to 40 pounds at times and traverse close quarters quickly.
• Must be able to stand on feet for the duration of an eight (8) hour shift.

Tarrytown Expocare is an equal opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.