Medical Revenue Cycle Management Specialist (CH0703FT) at There is Talent

Position: Administrative Assistant (Rehabilitation & Physical Therapy Clinic)
Location: Remote Schedule: Monday to Friday, aligned with U.S. business hours
Contract Type: Independent Contractor Agreement
Availability: Full-time Industry: Healthcare / Rehabilitation / Physical Therapy
Time Zone: EST
English Level: C1/Fluent

About the Role

We are looking for a organized and detail-oriented Administrative Assistant to support the daily operations of a rehabilitation outpatient clinic specializing in physical therapy and related services, including dry needling, cupping, spinal manipulation, vestibular rehabilitation, and massage therapy.

The clinic serves a diverse patient population and accepts a wide range of insurance plans, so the assistant must be comfortable navigating healthcare administrative workflows, patient communications, and insurance-related coordination. This role requires someone who is professional, discreet with patient information, and able to keep multiple operational tasks moving without dropping the ball.

Key Responsibilities

• Manage appointment scheduling, calendar coordination, and patient follow-ups.
• Handle patient intake coordination, including form collection and first-visit preparation.
• Respond to patient inquiries via phone, email, or online channels in a timely and professional manner.
• Support insurance verification, authorizations, and coordination with insurance providers.
• Maintain and update patient records and administrative databases accurately.
• Assist with billing coordination and follow-up on outstanding accounts as needed.
• Support the coordination of educational events, seminars, and fellowship programs hosted by the clinic.
• Assist with social media posting, newsletter coordination, or other light marketing tasks as directed.
• Handle general administrative and operational tasks to keep the clinic running smoothly.

Requirements

• Prior experience in administrative support, preferably within a healthcare, medical, or clinical environment.
• Strong written and verbal English communication skills.
• Highly organized with strong attention to detail and consistent follow-through.
• Comfortable handling sensitive patient information with full discretion and professionalism.
• Proficient in Google Workspace and/or Microsoft Office tools.
• Tech-savvy and able to learn clinic-specific software and tools quickly.
• Able to work independently and manage multiple priorities without constant supervision.
• Bilingual English and Spanish preferred; additional languages a plus given the clinic's diverse patient base.

Nice to Have

• Experience working with U.S. health insurance providers (Medicare, Aetna, Humana, Optum, or similar).
• Familiarity with medical billing or healthcare CRM platforms.
• Knowledge of HIPAA compliance standards and best practices.
• Experience supporting patient communications in multiple languages.

What Success Looks Like

• Patient appointments are scheduled accurately and follow-ups are handled without gaps.
• Insurance and billing coordination moves forward with minimal errors and delays.
• Patient inquiries are answered promptly and professionally.
• Administrative tasks are completed consistently without needing reminders.
• The clinic team spends less time on operational logistics and more time focused on patient care.