Key Facts

Remote From:

Costa Rica

Category: Business Analyst

Full time

Mid-level (2-5 years)

English

Hard Skills

Business Analysis Artificial Intelligence Data Structures Systems Integration Conversational AI Intelligent Agent Low-Code Development Platform (LCDP)

Other Skills

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Communication
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Problem Solving
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Collaboration

Roles & Responsibilities

Bachelor's degree or equivalent practical experience
2–4 years of experience in a Business Analyst or similar role
Exposure to automation, workflow improvement, or AI-related projects
Strong communication, problem-solving, and collaboration skills

Requirements:

Work with teams to understand current processes and identify opportunities for automation and AI improvements
Help define and evaluate use cases for automation and AI, ensuring they align with business goals
Translate business needs into clear and simple requirements, including workflows and data needs
Collaborate with product and engineering teams to support design, testing, and rollout of solutions

Experian

Information Technology & Services

About Experian

Experian unlocks the power of data to create opportunities for consumers, businesses and society. During life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage data with confidence so they can maximize every opportunity. We gather, analyse and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime. For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done. Our 16,000 people in 37 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow. About Experian: Bringing data to life requires creativity, passion, flexibility and expertise. We want you to share in our success. That's why we offer rewards that recognise great performance. Working in a culture of collaboration, achievement and respect we will give you the support and encouragement you need to develop your skills and talents and progress your career. Everyday our people bring enthusiasm, innovation and inspiration to work and if this sounds like you connect with us at Experian. Read more at https://www.experianplc.com/careers/ Please note only shortlisted candidates will be contacted Our diverse workforce is part of the reason for our success. We want everyone to succeed, irrespective of their gender, ethnicity, sexuality, physical ability or age.

Company type: XLarge

Industry: Information Technology & Services

Founded: 2018

Company size: 10001

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Job description

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Job Description

We are looking for an Automation / AI Business Analyst who enjoys solving problems and working with both business and technical teams. You will help identify opportunities to improve processes using automation and AI solutions. You will partner with Product, Operations, and Technology teams to understand needs, document requirements, and support the delivery of practical, easy-to-use solutions. This is a great opportunity for someone with strong analytical skills, curiosity about AI, and a collaborative mindset who wants to make a meaningful impact. You will report to the Director Service Management.

Responsibilities

Work with teams to understand current processes and identify opportunities for automation and AI improvements
Help define and evaluate use cases for automation and AI, ensuring they align with business goals
Translate business needs into clear and simple requirements, including workflows and data needs
Create and maintain documentation such as process maps, use cases, and data flows
Collaborate with product and engineering teams to support design, testing, and rollout of solutions
Support tracking of automation initiatives and follow established governance and best practices

Qualifications

Bachelor's degree or equivalent practical experience
2–4 years of experience in a Business Analyst or similar role
Exposure to automation, workflow improvement, or AI-related projects
Experience with technical concepts such as APIs, data structures, and system integrations
Familiarity with AI or automation tools (such as conversational AI, intelligent agents, or low-code platforms)
Strong communication, problem-solving, and collaboration skills, with experience working with Agile teams

Additional Information

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why.

Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Benefits/Perks:

Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.