Junior Case Manager

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Junior Case Manager
Location: Remote — Colombia
Employment Type: Full-Time
Industry: Legal Services
Compensation: $960 – $2,400 USD/month
Schedule: U.S. Eastern Time (EST)

• Join a growing U.S.-based Personal Injury law firm committed to delivering exceptional client service.
• Gain exposure to the full lifecycle of Personal Injury cases.
• Work alongside experienced attorneys, paralegals, and legal professionals.
• Play a meaningful role in helping clients navigate their legal journey.
• Build a long-term career within a collaborative and fully remote team.

• Manage active Personal Injury cases following client intake through settlement.
• Monitor case progress and ensure each matter moves efficiently through the legal process.
• Maintain organized case files and accurate case notes.
• Identify potential issues that could impact case progression.

• Serve as the primary point of contact for clients after intake.
• Monitor medical treatment, appointments, referrals, and provider updates.
• Request, organize, and follow up on medical records and billing documentation.
• Keep clients informed while delivering a professional and compassionate experience.

• Communicate with insurance adjusters regarding coverage, property damage, and injury claims.
• Maintain complete and accurate documentation throughout each case.
• Assist with preparing case summaries and supporting documentation for demand preparation.
• Ensure all case information is properly documented and updated.

• Follow Georgia-specific Personal Injury workflows, internal SOPs, and compliance procedures.
• Collaborate with attorneys, paralegals, legal assistants, and other team members.
• Support efficient case progression through proactive communication and organization.
• Contribute to continuous improvements in legal operations and client service.

• Minimum 3+ years of experience managing U.S. Personal Injury cases.
• Experience handling Personal Injury cases in any U.S. state is required; Georgia experience is a strong plus.
• Advanced English proficiency (C1 or higher) with excellent written and verbal communication skills.
• Strong organizational and time management skills.
• Excellent client communication and relationship-building abilities.
• High attention to detail and documentation accuracy.
• Ability to manage multiple active cases in a fast-paced legal environment.
• Comfortable following structured workflows, SOPs, and legal procedures.
• Availability to work during U.S. Eastern Time (EST) business hours.

• Previous experience supporting U.S.-based Personal Injury law firms.
• Familiarity with medical terminology, treatment timelines, and insurance claims processes.
• Experience coordinating with medical providers and insurance adjusters.
• Experience managing high-volume caseloads while maintaining exceptional client service.

• Keep cases progressing efficiently from post-intake through settlement.
• Deliver exceptional communication and support to clients throughout the legal process.
• Maintain complete, organized, and accurate case documentation.
• Coordinate effectively with attorneys, providers, and insurance companies.
• Consistently meet deadlines while maintaining compliance with firm procedures.

• Fully remote opportunity.
• Competitive monthly compensation in USD.
• Long-term career growth within a growing U.S. Personal Injury law firm.
• Collaborative and supportive legal team.
• Structured onboarding and ongoing training.
• Opportunity to make a meaningful impact by helping clients through every stage of their case.

• Do not have previous experience managing U.S. Personal Injury cases.
• Lack Personal Injury experience within any U.S. state.
• Do not meet the C1 English requirement.
• Are unavailable to work during U.S. Eastern Time (EST) business hours.
• Do not demonstrate exceptional organization, communication, and case management skills.

This is a remote/telecommute position.