Key Facts

Remote From:

Massachusetts (USA) , Pennsylvania (USA)

Full time

English

Hard Skills

Linux Administration PostgreSQL Web Administration Database Queries Telephony Root Cause Analysis Issue Management MySQL Query Languages Computer Telephony Integration +1 more

Other Skills

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Troubleshooting (Problem Solving)
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Customer Service
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Communication
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Detail Oriented
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Problem Solving

Roles & Responsibilities

Multi-year degree in Computer Science, Communications, or a related technical field
Experience in a technical support environment
Ability to react quickly and effectively in a high pressure, time-sensitive environment
Excellent customer service and communications skills with attention to detail

Requirements:

Comprehensive issue documentation
Complex technical problem mitigation
SLA Adherence
Root Cause Analysis

CivicScience

About CivicScience

"CivicScience data is not only predictive, more importantly, it's actionable." - Mark Cuban CivicScience is a privacy-centric opinion analytics platform that translates real-time, consumer insights into market-changing business intelligence. In simple terms: We power the world’s opinions and quickly deliver that data to the decision-makers who care. But, how? We poll millions of (unpaid) Americans each week with questions related to thousands of topics, enabling people from all walks of life to be heard and informed. We then use our powerful technology – the InsightStore™ – to analyze those opinions, discover market and cultural trends before they grow, and accurately predict future consumer behavior and market outcomes. It’s consumer intelligence like you’ve never seen before – which is why thousands of marketers and market research professionals across all verticals trust us to answer their most pressing questions. But enough about us – how can we help you? #MarketResearch, #ConsumerInsights, #DataDrivenMarketing, #ConsumerMarketing, #MarketingSolution #ConsumerIntelligence

Company type: Scaleup

Founded: 2018

Company size: 51 - 200

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Job description

Responsibilities Include:

Comprehensive issue documentation
Complex technical problem mitigation
SLA Adherence
Root Cause Analysis
Escalation as necessary
Issue management through final resolution

Successful candidates will have a multi-year degree in Computer Science, Communications, or a related technical field, or an equivalent level of experience in a similar field, as well as experience with, but not limited to:

Previous experience in a technical support environment
Ability to react quickly and effectively in a high pressure, time-sensitive environment
Successful completion of new and ongoing training for necessary products and services
Successful working remotely (telecommuting) with limited supervision
Excellent customer service and communications skills with attention to detail
Experience supporting call centers, Telephony Equipment, and Private Branch Exchanges
Linux Server Administration (CentOS)
Database Operations (PostgreSQL)
Windows Server Administration (Windows Server 2008/2012)
Web Server Management (Microsoft IIS)

In addition, a successful candidate will have two or more of the following skills:

Database Support – PostgreSQL/MYSQL, Structured Query Languages
Telephony configuration and troubleshooting experience, including vendor management
Basic scripting knowledge (Awk, Bash, Perl, or similar)
Asterisk / VoIP PBX experience

Candidates for this position must be able to successfully adhere to or complete the following:

Fingerprinting/background check/drug screening to comply with Federal banking regulations and client requirements
Compliance with Federal regulations governing privacy, personally identifiable information, and sensitive data
Ability to travel up to 20% per year